Contact Us
CareSource® strives to make it easy for you to work with us, whether online or over the phone.
For questions not addressed on our website, please call Provider Services at 1-833-230-2101
Our Health Partner Engagement Representatives will be happy to answer your questions Monday through Friday, 8 a.m. to 5 p.m. Eastern Time (ET).
West Virginia Providers – Meet Your Provider Engagement Specialist!
West Virginia Contact Information:
CareSource West Virginia
400 Washington Street East
Suite 401
Charleston, WV 25301
681-319-9500
Kathy Oplinger
Director, Kentucky and West Virginia Marketplace
681-319-9505
Kathy.Oplinger@CareSource.com
You can also do business with us online any time of the day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.
Key Contact Information
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.
| Department | Phone | Additional Information |
|---|---|---|
Provider Services | ||
Medical Prior Authorization | ||
Pharmacy Prior Authorization | ||
Pharmacy | ||
Claims | CareSource | |
Appeals | Fax: 937-531-2398 CareSource | |
Care & Disease Management | Referral fax: 866-582-0615 |