Welcome

If you are not registered with our Provider Portal, please follow these easy steps:

1. Visit the Provider Portal. Click “Sign Up” to establish your account by inserting the email address you want associated with your Provider Portal account and creating your password.*
2. For added security, set up multifactor authentication.
3. To connect your account, you will need information provided in this letter including your Provider Name, Tax ID, CareSource Provider ID and your Zip Code.
4. Review and accept the agreement.

Provider Portal Resources:

• Registration Instructions – Available on the Provider Portal Login page.
  • Note: The first registered account will become the Account Administrator who can add users to the account.
• Provider Education Series
  • Provider Portal Overview – Learn about portal functionality and how to work with us using its many self-service features.
• Quick Reference Materials page – See an overview of Provider Portal key features.

The Provider Orientation gives you helpful details around completing common processes and provides an overview of how to work with us.

CGHC has partnered with ECHO Health, Inc. to deliver provider payments. ECHO offers three payment options:

1. Electronic fund transfer (EFT) – preferred
2. Virtual Card Payment (QuicRemit) – Standard bank and card issuer fees apply*
3. Paper Checks

*Payment processing fees are what you pay your bank and credit card processor for use of payment via credit card.

Enrollment Instructions

Enroll with ECHO for payment and choose EFT as your payment preference for CGHC. You can also complete the ECHO enrollment form and fax, email, or mail it back to ECHO.

Questions? Call ECHO Customer Support at 1-888-834-3511.

We want to make information convenient and easy to find. To help you begin working with CGHC, we recommend the following resources:

• View our Provider Manual for a detailed resource for working with our health plan.
• Visit our Quick Reference Materials webpage for a variety of resources developed to make it easier for you to do business with us and to assist you in serving our members.

For additional reference materials, use the Provider tab at the top of this page to connect with a variety of important information, commonly used forms, claims information, frequently asked questions, clinical and preventive guidelines and much more.

Visit our Contact Us page for a list of important phone numbers and information on our provider services.

To see a full list of plans we offer, visit our Plan Overview page. For more information, you can select a specific state and plan.

For a breakdown of our member benefits or services & rewards programs, visit our website at CareSource.com. Hover over the Plans tab and select the Benefits & Services for a specific plan.

You can access our education offerings on our Training & Events page. This page will provide on-demand training as well as highlight any upcoming educational opportunities.

We strive to make partnering with you simple. We’re aware things may change in the way we do business with you and want to communicate the changes in an efficient manner. CGHC offers providers a number of ways to stay connected and keep up to date.

Provider Newsletter: ProviderSource is a CGHC publication for CGHC health partners in Wisconsin. In each edition, you will find information about:

• Online resources and helpful tools
• Program announcements and updates
• Clinical resources
• Procedure changes
• And more

Network Notifications: CGHC will regularly communicate operational updates through the Updates & Announcements page on our website. Our goal is to keep you informed about working with us with using a format that is quickly accessible.

Monthly Bulletin Email: Monthly emails are automatically sent to all participating providers. Email content is created using the most recent network notifications, trainings, policy changes, and general updates.

Visit our Health Equity page for information on our commitments to Health Equity and Cultural Humility, provider responsibilities, and important training and resources including opportunities for free continuing education credits.

The Community of Innovation™ (COI) is a strategically organized coalition of complex health industry leaders focused on innovations and support to transform the provider experience. The COI facilitates the identification and solution development for provider related environmental, social, and technological barriers and challenges. By working together, the COI aims to support complex healthcare providers deliver the best possible person-centered quality care. Supported by Project ECHO^® CGHC, the COI will ensure all complex health providers can benefit from the solutions developed to advance health equity and outcomes for all complex health populations.

Project ECHO^® CGHC allows CGHC to disseminate existing specialty knowledge (i.e., evidence-based practices and complex health related trainings) and practice experience in a proven tele-mentoring model. The model leverages the enhanced provider partnerships cultivated within the COI. Project ECHO transforms the way education and knowledge are delivered to reach more people in rural and underserved communities.

CGHC providers are invited to join the COI. Below are the eligibility qualifications, requirements, and expectations. Participating providers must:

• Be a provider serving complex health populations (includes behavioral health, child welfare, intellectual and developmental disabilities, etc.)
• Attend orientation
• Have willingness to complete the confidentiality agreement
• Be actively engaged during regular scheduled cadence of meetings
• Have willingness to participate in pilot testing for initiatives

If you are a provider or organization serving members with complex health needs, download our COI/ Project ECHO flier (Coming Soon). For more information, email us at Community.Innovation@CareSource.com or Project.ECHO@CareSource.com.