Contact Us

CareSource® strives to make it easy for you to work with us, whether online or over the phone.

Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

Department

Phone

Hours of Operation

Additional Information

Provider Services

1-800-488-0134

Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET).

Medical Prior Authorization

1-800-488-0134

 

Fax: 844-417-6157

Pharmacy Prior Authorization

1-800-935-6103

24 hours a day, 7 days a week

Fax: 855-633-7673

Pharmacy

1-800-416-1673

April 1 – Sept. 30: 8 a.m. to 8 p.m. ET Monday through Friday,

Oct. 1 – March 31: 8 a.m. to 8 p.m. ET, seven days a week

Claims

1-800-488-0134

CareSource
Attn: Claims
P.O. Box 8730
Dayton, OH 45401-8730

Appeals

1-800-488-0134

Fax: 937-531-2398

CareSource
Attn: Provider Appeals
P.O. Box 1947
Dayton, OH 45401-1947

Care & Disease Management

1-800-993-6902

Referral fax: 877-946-2273

CareSource Office Closure Dates

Representatives are available by telephone Monday through Friday, except on the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

Please note: If a holiday falls on a weekend date, CareSource will be closed the following business day.