Contact Us
CareSource® strives to make it easy for you to work with us, whether online or over the phone.
For questions not addressed on our website, please call Provider Services at 1-833-230-2176. You can reach us Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET).
You can also do business with us online any time of the day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.
Key Contact Information
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.
| Department | Phone | Hours of Operations | Other |
|---|---|---|---|
Provider Services | Monday through Friday from 8 a.m. to 6 p.m. ET | ||
Medical Prior Authorization | Monday through Friday from 8 a.m. to 6 p.m. ET | Fax: 855-761-9058 | |
Pharmacy Prior Authorization | 24 hours a day, 7 days a week | Fax: 877-251-5896 | |
Pharmacy Help Desk | 7 a.m. to 10:30 p.m. ET, seven days a week | Fax: 877-328-9660 | |
Claims | CareSource | ||
Appeals | Fax: 844-417-6261 |
Our CareSource24, Nurse Advice Line is open 24/7, 365 days a year, including holidays.
CareSource Office Closure Dates
Representatives are available by telephone Monday through Friday, except on the following holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
Please note: If a holiday falls on a weekend date, CareSource will be closed the following business day.