Transportation

Do you need a ride to get care? We can help! Call Member Services to get a ride. We offer rides to:

• Any provider visit or health care appointment
• The local Women, Infants and Children (WIC) office
• A pharmacy to pick up prescriptions
• Renew your Medicaid coverage at your local county Job and Family Services

Helpful tips:

• Call us two business days (48 hours) before you need a ride, if possible. You can get a ride in the same day for urgent trips like:
  • when you are discharged from the hospital,
  • need to go to an urgent care, or
  • need to go to your provider for an urgent visit.
• If you are pregnant, you can get an unlimited number of rides to the doctor for prenatal care. We want you and your baby to be healthy!
• Let us know if you have any special needs or instructions. Examples are if you use a walker or wheelchair, need to meet at a back entrance, or do not have a phone where the driver can reach you. This will help us better meet your needs.
• If you prefer to use public transportation or use your own car to get to your health visits, you may be eligible for reimbursement (restrictions apply). Call Member Services to learn more.

Learn more about your transportation benefits in your member handbook.

Transportation for Food

We also offer free rides to get food. Call Member Services and tell them you are scheduling a food trip. You can get free rides to and from:

• Grocery stores to pick up a grocery order for curbside pickup
• Food pantries or food banks
• Churches for food distribution pickups
• Food distribution pickups through other community organizations

Just call Member Services and tell them you are scheduling a food trip. Make sure that you call to schedule your ride two business days before your planned trip.

Questions? Call Member Services at 1-800-488-0134 (TTY: 711). We are open Monday through Friday, 7 a.m. to 8 p.m.