Fraud, Waste & Abuse
What Does Fraud, Waste and Abuse Look Like?
Health care fraud, waste and abuse can be committed by health providers, members or pharmacies. Examples include the following.
Providers who:
- Order medications, equipment or services that are not medically necessary
- Don’t give medically necessary services due to lower reimbursement rates
- Bill for tests or care that you did not have
- Use wrong medical coding on purpose to get more money
- Plan more visits than are needed
- Bill for more expensive care than you received
- Unbundle services to get a higher repayment
Members who:
- Share their CareSource member ID card with another person
- Sell prescribed medications or other medical equipment paid for by CareSource
- Provide inaccurate symptoms and other information to health providers to get treatment or medications
Pharmacies that:
- Don’t give medications as written
- Send claims for a brand-name medication that costs more but give a cheaper medication that costs less
- Give less than the prescribed amount and not letting you know to get the rest of the medication
Do You Suspect Fraud, Waste or Abuse?
If you think a provider or a CareSource member is committing fraud, waste or abuse, report your concerns to us by:
- Calling us at 1-855-475-3163 (TTY: 1-833-711-4711 or 711) and selecting the menu option for reporting fraud. Our Fraud, Waste and Abuse hotline is open 24 hours a day.
- Filling out the Fraud, Waste and Abuse Reporting Form
- Sending us a letter addressed to:
CareSource
Attn: Program Integrity
P.O. Box 1940
Dayton, OH 45401-1940
You do not have to give us your name when you write or call. There are other ways you may contact us that are not anonymous. If you are not concerned about giving your name, you may also use one of the following means to contact us by:
- Email: fraud@caresource.com
- Fax: 1-800-418-0248
When you report fraud, waste or abuse, please give us detailed information that includes:
- A clear description of what you believe has happened
- The names and phone numbers of those involved if you have them
- As many details as possible
You can choose not to give us your name. If you choose this option, we will not be able to call you back for more information. Your report will be kept confidential to the extent permitted by law.
How Can You Protect Yourself Against Fraud?
Below are a few simple tips to help protect you against health care fraud:
- Treat your CareSource member ID card like you would a credit card. Don’t give out policy numbers to door-to-door salespeople, over the phone or on the internet. Watch out for people trying to offer you money or other free items for your personal information.
- Beware of any offers for free services such as food, gas or gift cards in exchange for your CareSource member ID number.
- Do not sign your name to a blank form. If you have questions about what you are signing, be sure to ask your health partner.
Thank you for helping CareSource keep fraud, waste and abuse out of health care.
Member Services: 1-855-475-3163 (TTY: 1-833-711-4711 or 711), 8 a.m. to 8 p.m., Monday – Friday.