FAQs
Call us anytime you have a question about your plan’s benefits or services. Here are some of our most asked questions!
What is a formulary?
A formulary is also known as a drug list. View your formulary on our Plan Documents page.
What is a prior authorization? What services need one?
Prior authorization is when your doctor or provider gets approval from CareSource before you can get a service. See the list of services that need approval before you can get them on our Plan Documents page.
Do I have to see certain providers?
Yes. CareSource has a network of providers, hospitals, specialists and other providers. Use our Find A Doctor/Provider tool to see if your provider is in our network. Click on Get Started and fill out location information. Under the Choose Plans page, scroll to your state and filter the results under Medicare by selecting Dual Special Needs from the list.
How do I get a new CareSource member ID card?
You can view or ask for a new CareSource member ID card through My CareSource. You can also call us and ask for a new CareSource member ID card be mailed to you. You can also view your member ID card on the CareSource mobile app.
What is My CareSource®?
My CareSource® is an online portal for CareSource members. It gives you 24/7 access to your health care information. You can change your provider, request a new ID card, view claims and plan details, update your contact information and more.
How can I get help in another language or format?
Call us at 1-833-230-2020 (TTY: 1-833-711-4711 or 711). We are open 8 a.m. to 8 p.m. Monday through Friday, and from October 1 through March 31 we are open the same hours, seven days a week.