Contact Us

Member Services

1-800-488-0134 (TTY: 711)

We are open Monday through Friday from 7 a.m. to 8 p.m. We can help you:

  • Learn more about your benefits and how to access them.
  • Schedule free transportation.
  • Get printed copies of member materials sent to you at no charge.
  • Get interpreters in the language you speak.
  • Help find providers near you, and much more!

We are closed each year on:

•       New Year’s Day

•       Martin Luther King Jr. Day

•       Memorial Day

•       Independence Day

•       Labor Day

•       Thanksgiving Day

•       Day After Thanksgiving

•       Christmas Eve

•       Christmas Day

Our CareSource24 Nurse Advice Line is open 24/7, 365 days a year, including holidays.

CareSource24® Nurse Advice Line

1-866-206-0554 (TTY: 711)

Get the help you need 24 hours a day, 7 days a week, 365 days a year. CareSource24 can help you:

  • Learn about a health problem.
  • Decide when a visit to a provider, urgent care, or an ER visit is needed.
  • Find out more about prescriptions or over-the-counter medications.

Gainwell Pharmacy

1-833-491-0344 (TTY: 1-833-655-2437)

Gainwell is the Single Pharmacy Benefit Manager (SPBM) for all Ohio Medicaid members. Find pharmacies at spbm.medicaid.ohio.gov. Learn more about your pharmacy benefits in the Gainwell member handbook.

Ohio CareLine

1-800-720-9616 (TTY: 711)

If you or a loved one are struggling with mental and emotional health it is okay to ask for help. The Ohio CareLine is available 24/7 to provide help.

OhioRISE

1-833-711-0773 (TTY: 711)

Ohio Resilience through Integrated Systems and Excellence (OhioRISE) is a specialized Medicaid managed care program that focuses on children and youth who have complex behavioral health and multisystem needs.

Provider Directory                                

Find network providers using our Find A Doctor tool. Or search all providers in the Ohio Department of Medicaid’s Provider Directory.