CareSource Launches Alexa Skill for Ohio Medicaid Members

CareSource’s Ohio Medicaid members can now ask Alexa questions about their CareSource health plan. Ohio Medicaid members who enable the new CareSource Alexa Skill in the Alexa app on their phone can then obtain information about their health plan, benefits, and prescription refills through an Alexa-enabled device like an Amazon Echo. The interactions with the CareSource Skill comply with federal HIPAA privacy rules.

“CareSource is committed to finding ways for our members to connect digitally, especially during the COVID-19 pandemic,” said Devon Valencia, Chief Information Officer at CareSource. “We are proud to offer Alexa Skill for Ohio Medicaid Members and are looking forward to offering the skill for other plans and members in the future.”

CareSource is one of the newest health plans to offer their members access to their information through an Alexa Skill.

Members can launch the CareSource Alexa Skill by saying “Alexa, open CareSource”, and ask questions on their Alexa-enabled devices, such as:

• “Alexa, do I have prescription refills?”
• “Alexa, how can I reach my care manager?”
• “Alexa, what vision services are covered?​”
• “Alexa, how can I get a ride to visit my doctor?​”

To learn more and enable this skill, visit the CareSource Alexa Skill page.