Contact Us
CareSource North Carolina Co.® strives to make it easy for you to work with us, whether online or over the phone.
For questions not addressed on our website, please call Provider Services at 1-833-230-2101.
Our Health Partner Engagement Representatives will be happy to answer your questions 8 a.m. to 6 p.m. Eastern Time.
You can also do business with us online any time of the day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility and more.
Key Contact Information
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more. Use this list as a guide to help you find the appropriate contact for your questions.
| Department | Phone Number | Additional Information |
|---|---|---|
Provider Services | ||
Medical Prior Authorizations | Fax: 1-844-676-0372 | |
Pharmacy Prior Authorizations | ||
Pharmacy | ||
Claims | ||
Appeals | ||
Care Management | ||
Disease Management |