Request Patient Services

We make it easy for you to request services for your patients. See below for benefit information and instructions to obtain services that enable improved access to care.

Member Services

Representatives are available by telephone Monday through Friday, except on the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

Members can access Member Services by calling our toll-free number, 1-833-230-2099, 7 a.m. to 7 p.m. Eastern Time (ET) and following the menu prompts.

HAP CareSource24® Nurse Advice Line

If members have questions about their health or where to get care, HAP CareSource24® provides around-the-clock access to a caring and experienced staff of registered nurses.

Members can call the HAP CareSource24 toll-free number located on their ID cards 24 hours a day, seven days a week, 365 days a year.