Prior Authorization

HAP CareSource™ evaluates prior authorization requests based on medical necessity, medical appropriateness and benefit limits.

Services That Require Prior Authorization

Please refer to the Procedure Code Lookup Tool to check whether a service requires prior authorization. All services that require prior authorization from HAP CareSource should be authorized before the service is delivered. HAP CareSource is not able to pay claims for services in which prior authorization is required, but not obtained by the provider.

Prior Authorization Submission Options

The Provider Portal is the preferred and faster method to request prior authorization for health care services. You can receive immediate approval and also review the status of an authorization. Requests for prior authorization may also be submitted by fax or phone in the event of technological/electrical failure.

Written prior authorization requests should be submitted on the Prior Authorization Request Form (coming soon).

Non-Participating Providers

Prior authorization must be obtained before sending patients to non-participating providers, with the following exceptions.

Emergency Services

All inpatient services require prior authorization. Please call 1-833-230-2101 to obtain prior authorization for emergency admissions. Outpatient emergency services do not require prior authorization. 

Prior authorization is not required for coverage of post-stabilization services when these services are provided in any emergency department or for services in an observation setting by a participating provider.

To request prior authorization for observation services as a nonparticipating provider or to request authorization for an inpatient admission, please call 1-833-230-2101 and follow the appropriate menu prompts. During regular business hours, your call will be answered by our Utilization Management department.

Please call 1-833-230-2101 for any questions related to post-stabilization services.

Advanced Imaging Prior Authorization

Ordering physicians must obtain prior authorization for the following outpatient, non-emergent diagnostic imaging procedures:

• MRI/MRAs
• CT/CTA scans
• PET scans

Ordering providers can obtain prior authorization from NIA for imaging procedures at RadMD’s website.

Turning Point Partnership for Cardiac and Musculoskeletal Surgical Procedures

HAP CareSource partners with TurningPoint to cover Cardiac and Musculoskeletal Services for our HAP CareSource members.

Please refer to the Procedure Code Lookup Tool to check whether a service requires prior authorization from TurningPoint.

Learn more information by visiting the TurningPoint website.

Peer-to-Peer Process

HAP CareSource provides the opportunity for providers to discuss the Utilization Management (UM) medical necessity determination of a denial or decrease in level of care with HAP CareSource’s Medical Director/Behavioral Health Medical Director or designee within five business days of the notification of the determination. The peer-to-peer process is independent of the appeal process and does not impact the timeframe a member and/or provider has to appeal.

Peer-to-peer rights are separate and distinct from your clinical appeal rights. If you received an authorization denial, your peer-to-peer rights were provided in your denial letter from HAP CareSource. Please refer to your denial letter to exercise your available peer-to-peer rights. HAP CareSource provides peer-to-peer reviews as an additional level of review for your pre- or post-service medical necessity requests. If a peer-to-peer is requested, it must be completed prior to you submitting a clinical appeal.

To initiate the peer-to-peer process, please call HAP CareSource’s Utilization Management team at 1-833-230-2168.