Training & Events
We encourage providers to access the available education and training to learn more about HAP CareSource™ MI Health Link (Medicare-Medicaid Plan) and topics related to your practice.
Provider Attestation Education Form: Use this form to provide attestation of completing education requirements.
View our Provider Orientation PowerPoint to learn more about partnering with HAP CareSource and all the great ways we can work together to makes a difference in our members’ lives.
Provider Orientation Training (coming soon)
Use of the HAP CareSource provider portal to submit prior authorization requests ensures that HAP CareSource receives all necessary information to review a request. This edition of the Provider Education Series instructs the viewer on the use of the Procedure Lookup Tool, prior authorization submission process via the Provider Portal, and how to check case status.
View the Training (coming soon)
This installment of the Provider Education Series offers information about SBIRT, an evidence-based practice model that seeks to identify patients who have risky patterns of use for alcohol and other drugs.
View the SBIRT Flier (coming soon)
View The SBIRT Training (coming soon)
Both “assignment” and “attribution” refer to the association between members and providers, but the terms are not interchangeable. HAP CareSource has prepared this summary document to define these terms and describe the attribution process.
Assignment and Attribution FAQ (coming soon)
HAP CareSource annually surveys members and providers to measure health-plan performance. This module of the Provider Education Series provides an overview of the Provider Satisfaction Survey. Watch the video to learn about the survey and how HAP CareSource uses the results to improve performance and relationships with our providers.
View the Provider Satisfaction Survey Training (coming soon)
At HAP CareSource, we work with our healthcare providers to ensure the highest quality of care for our members, and we are committed to making it easy for you and your staff to do business with us. This module of the Provider Education Series shares HAP CareSource’s philosophy, product offerings, and process for becoming a new HAP CareSource Health Partner.
View the Contracting Training (coming soon)
HAP CareSource has a comprehensive quality program to help ensure that our members receive the best health care services possible. This includes evaluation of the availability, accessibility and acceptability of services rendered to the patient by participating providers. This presentation reviews the NCQA Access and Availability standards and outlines the expectations for office hour availability.
Access and Availability Standards (coming soon)
View the Access and Availability Training (coming soon)
HAP CareSource is committed to a seamless and expedient credentialing and re-credentialing process. In this module of the Provider Education Series, we will cover credentialing requirements, and best practices for submitting the required documentation to HAP CareSource.
View the Credentialing Training (coming soon)
This edition of the Provider Education Series presents information on HAP CareSource’s provider portal. Please access the presentation (coming soon) to learn more about our portal’s functionality and how to work with us through the portal’s many self-service features.
- Provider Portal Key Features Overview (coming soon)
In this installment of the Provider Education Series, HAP CareSource covers quality and quality metrics. Providers will obtain a better understanding of medical affairs, clinical practice guidelines access and availability and much more.
View the Quality Onboarding Training (coming soon)