Care & Disease Management

HAP CareSource offers care management and disease management programs. These programs can help you learn about your health and how you can better manage your specific health conditions. Our goal is to make sure you have the right tools to stay as healthy as possible. These programs are available to you at no cost.

HAP CareSource offers care management services that are available to children and adults. The care management team includes registered nurses, social workers, care guides, and community health workers. Care managers work with you, your primary care provider (PCP) and/or other specialists, and any family or caregivers you would like to help coordinate your care. Together, we work with you to meet your health and wellness goals. You also have access to a collaborative meeting with your providers and other caregivers.

Care management includes different levels of care. The level of care you receive depends on your condition and how much help you need managing your health care needs. One of the easiest ways to get started is by completing your Health Needs Assessment (HNA). Using a few questions about your health and lifestyle, we can determine the level of care management you may need.

You can take the HNA in one of these ways:

1. Phone: Call 1-844-217-1357 (TTY: 711) between 7 a.m. to 5 p.m., Monday – Friday.
2. Online: Just log into your secure MyCareSource.com account and click on the Health tab.

Care managers may ask you questions to learn more about your specific health conditions. This way, they can help you understand your condition and how to better manage your health. They’ll also help you access services and local resources. Care managers can connect you with resources you need like food, clothing, and housing. They can even help you coordinate transportation to get medical care.

You may hear from a Care Manager if:

• Your provider asks us;
• You or your caregiver asks us to contact you;
• We think we can help you based on your medical claims.

Discover Other Ways Care Management Can Support You

Please call us if you have any questions or feel that you would benefit from care management.
We are happy to help. You can reach us at 1-844-217-1357 (TTY: 711).

Transitional Care Management (All members are eligible) 

After you are discharged, a Care Manager will call you to help you coordinate your care and ensure follow-up visit with practitioners. We also collaborate with network hospitals to develop and implement a discharge planning process.

Disease Management

HAP CareSource knows that living with a long-term condition can be hard to manage. We want you to have the right tools to stay healthy. If you are living with chronic health issues like diabetes, asthma, high blood pressure, or high cholesterol, our disease management programs are just for you.

Our free disease management programs can help you learn more about your health. They can also help you manage your health condition. You can choose to be part of a program or we may hear from your doctor, pharmacy, or other provider that you would benefit from this program. Please call us at 1-844-217-1357 if you would like to be part of the program. You can also opt out by calling this number. We want to help you be healthy and well.

Better Choices, Better Health

We have teamed up with Better Choices, Better Health® (BCBH) to help you manage your risk for chronic conditions. Are you or a loved one in your household living with a long-term health condition? You can get help staying healthy without leaving your home. When you join BCBH, you’ll join a small group of people just like you managing pain, stress and increased isolation. The 6-week online workshop is free to adults living in Michigan who have a chronic health condition or disability. The workshop is an ideal way to receive support and learn new ways to manage pain, medications or whatever matters most to you.
BCBH is proven to help people:

• Better manage chronic pain and stress
• Reduce feelings of loneliness and depression
• Lower blood sugar and increase physical activity

Sign up today!

Questions? Please contact PATHPrograms@nkfm.org.

Disease Management for Kids and Teens

• Asthma Center: Asthma keeps more kids home from school than any other long-term health problem. Help your child handle the condition, stay healthy, and stay in school.
• Diabetes Center: Does your child have type 1 or type 2 diabetes? Get help to handle diabetes and keep your child healthy.

Questions? Call us at 1-844-217-1357 (TTY: 711), Monday through Friday from 8 a.m. to 5 p.m.