Mental Health And Wellness
Dial 9-8-8 or send a text to 988 to reach a crisis counselor 24 hours a day, 7 days a week. Call if you or someone else is:
- Thinking of suicide or hurting themselves
- Having a mental health crisis
Need to talk to someone now?
Call the CareSource24® Nurse Advice Line at 1-833-687-7342.
Your Mental Health Benefits Include:
| Assessments & Screenings | These tests look at your behaviors, emotions, and thoughts. They can help you understand how severe your symptoms are. Your test results will help you and your provider learn what may have caused your symptoms. Then, you can discuss what treatment may help you most. |
|---|---|
| Counseling | Also known as “talk therapy.” You can talk about your feelings, moods, or thoughts with a licensed counselor or therapist. You may learn new skills to change behaviors, improve relationships, and manage your symptoms. Sessions can be one-on-one, with loved ones, or in a group. |
| Partial Hospitalization | An outpatient therapy program that helps treat mental health conditions. It can also be used to treat substance use disorder (SUD). PHP may be given in a hospital setting. It may be offered if you were recently in the hospital. It includes one-on-one and group therapy. If you are on medication, you will work with a prescriber to make sure it is working for you. |
| Inpatient Services | When you spend at least one night in a hospital setting and get care. This care could be for mental health and/or substance use needs. |
This is not a complete list of benefits. See your member handbook or call Member Services for details. Benefits may change on January 1 of each year.
If You Need Counseling
We want you to get the help you need. You do not need a referral from your provider to get counseling.
If you need someone to talk to, call CareSource24®, our Nurse Advice Line. We are here to help you when you are going through a mental health or substance use crisis.
Teladoc® offers counseling by appointment over the phone or computer from 9 a.m. to 7 p.m. seven days a week. You can talk to a counselor for mental health or substance use disorder issues. You can talk to the same provider each time if you like.
If you need help finding a provider, please visit FindADoctor.CareSource.com. You can also call Member Services. We want to make sure you get the right services as soon as you can. The Member Services phone number is on your CareSource member ID card, as well as most print materials we send to you.
If You Need Inpatient Hospital Care
If you are in crisis or at risk of harming yourself or others, you may need inpatient hospital care. You will need our review before you can get inpatient care. Your provider will get that for you.
Other Types of Care
You may need partial hospitalization, Intensive Outpatient Treatment and other special outpatient care, home-based care and more. You will need prior authorization for this care. Your provider will get this for you.
CareSource24 Nurse Advice Line
Call CareSource24 at 833-687-7342 or (TTY: 711) to talk with a registered nurse. We are here 24 hours a day, 7 days a week, 365 days a year. Call us if you are:
- Feeling hopeless
- Feeling overwhelmed
- Feeling alone
- Feeling depressed
- Having dramatic mood changes
- Feeling like there is no reason for living
- Using or abusing drugs or alcohol
If you or someone you care for does not speak English or has vision or hearing problems, we can help. We can get interpreters for you. You can also get materials in other formats like large print, braille, or audio.
Find a Provider
Use our Find a Doctor/Provider tool to find providers like family therapists, substance use counselors, social workers, community mental health centers and more. If you don’t see the help you need, call us at 1-833-674-6437 (TTY: 711) from 7 a.m. to 7 p.m. Eastern Time, Monday through Friday.
You can also call Member Services at 1-833-230-2099 (TTY: 711) from 7 a.m. to 7 p.m. Eastern Time, Monday through Friday.
Care Management
Our Care Management team can help you navigate the health care system. A Care Manager can help you find the resources you need to be healthy. A Care Manager can help coordinate care if you have more than one provider or just help you understand your benefits.
If you have a Care Manager, give them a call. If you would like to find out about the Care Management program, call 1-844-438-9498 to talk with a Care Management team member from 8 a.m. to 5 p.m. ET, Monday through Friday.
Substance Use Disorder
Addiction is tough. Whether it is alcohol, prescription drugs or something else, we want to help you get the support you need.
Resources for Pregnant Members
Pregnant women and their families sometimes need extra support. We have special resources ready to help.
Support Groups and Resources
Get more information and find support when you need it.
Dial 9-8-8 or send a text to 988 to reach a crisis counselor 24 hours a day, 7 days a week. Call if you or someone else is:
- Thinking of suicide or hurting themselves
- Having a mental health crisis
- Having a substance use crisis
Need to speak to a nurse now?
Call the 24-Hour Nurse Advice Line at 1-833-687-7390.
If you or a loved one are struggling with addiction and would like to speak to a nurse or are seeking resources for addiction treatment, call our Addiction Support Line at 1-833-674-6437 (TTY: 711).
Your Mental Health Benefits Include:
| Assessments & Screenings | These tests look at your behaviors, emotions, and thoughts. They can help you understand how severe your symptoms are. Your test results will help you and your provider learn what may have caused your symptoms. Then, you can discuss what treatment may help you most. |
|---|---|
| Counseling | Also known as “talk therapy.” You can talk about your feelings, moods, or thoughts with a licensed counselor or therapist. You may learn new skills to change behaviors, improve relationships, and manage your symptoms. Sessions can be one-on-one, with loved ones, or in a group. |
| Partial Hospitalization | An outpatient therapy program that helps treat mental health conditions. It can also be used to treat substance use disorder (SUD). PHP may be given in a hospital setting. It may be offered if you were recently in the hospital. It includes one-on-one and group therapy. If you are on medication, you will work with a prescriber to make sure it is working for you. |
| Inpatient Services | When you spend at least one night in a hospital setting and get care. This care could be for mental health and/or substance use needs. |
This is not a complete list of benefits. See your member handbook or call Member Services for details. Benefits may change on January 1 of each year.
If You Need Counseling
We want you to get the help you need. You do not need a referral from your provider to get counseling.
If you need someone to talk to, call our 24-Hour Nurse Advice Line. We are here to assist you and can help you determine when to see a provider or if care is needed.
Teladoc® offers counseling by appointment over the phone or computer from 9 a.m. to 7 p.m. seven days a week. You can talk to a counselor for mental health or substance use disorder issues. You can talk to the same provider each time if you like.
If you need help finding a provider, please visit FindADoctor.CareSource.com. You can also call Member Services. We want to make sure you get the right services as soon as you can. The Member Services phone number is on your HAP CareSource member ID card, as well as most print materials we send to you.
If You Need Inpatient Hospital Care
If you are in crisis or at risk of harming yourself or others, you may need inpatient hospital care. You will need our review before you can get inpatient care. Your provider will get that for you.
Other Types of Care
You may need partial hospitalization, Intensive Outpatient Treatment and other special outpatient care, home-based care and more. You will need prior authorization for this care. Your provider will get this for you.
24-Hour Nurse Advice Line
Call our 24-Hour Nurse Advice Line at 1-833-687-7390 (TTY: 711) to talk with a registered nurse. We are here 24 hours a day, 7 days a week, 365 days a year. Call us if you are:
- Feeling hopeless
- Feeling overwhelmed
- Feeling depressed
- Having dramatic mood changes
- Feeling like there is no reason for living
- Using or abusing drugs or alcohol
If you or someone you care for does not speak English or has vision or hearing problems, we can help. We can get interpreters for you. You can also get materials in other formats like large print, braille, or audio.
Find a Provider
Use our Find a Doctor/Provider tool to find providers like family therapists, substance use counselors, social workers, community mental health centers and more. If you don’t see the help you need, call us at 1-833-230-2064 (TTY: 711) from 7 a.m. to 5 p.m. Eastern Time (ET), Monday through Friday.
You can also call Member Services at 1-833-230-2099 (TTY: 711) from 7 a.m. to 7 p.m. Eastern Time, Monday through Friday.
Care Management
Our Care Management team can help you navigate the health care system. A Care Manager can help you find the resources you need to be healthy. A Care Manager can help coordinate care if you have more than one provider or just help you understand your benefits.
If you have a Care Manager, give them a call. If you would like to find out about the Care Management program, call 1-833-230-2064 to talk with a Care Management team member from 8 a.m. to 5 p.m. Eastern Time (ET), Monday through Friday.
Substance Use Disorder
Addiction is tough. Whether it is alcohol, prescription drugs or something else, we want to help you get the support you need.
Resources for Pregnant Members
Pregnant women and their families sometimes need extra support. We have special resources ready to help.
Support Groups and Resources
Get more information and find support when you need it.