Telehealth

Telehealth is a convenient option for those times when you can’t get in to see your provider right away. From the comfort of your home, get quick medical advice to prevent your condition from getting worse. There is no cost to use telehealth. It also removes the stress of needing rides to and from the doctor’s office.

You can use telehealth for many common issues and follow-up visits such as colds, sinus infections, allergies, rashes, urinary tract infections, medication follow-ups and more. Your provider can tell you if an in-person visit is needed or if you can have a telehealth visit.

Your primary care provider (PCP) or behavioral health provider may offer telehealth services on your phone or computer. You can talk to your provider from wherever you are. Please check with your provider for available options and to learn more.

Teladoc

Teledoc Logo

If your provider doesn’t offer telehealth, or has limited hours, you may use Teladoc® to speak to a board-certified provider 24/7. Skip the trip and the wait. Save money, time and worry when you use Teladoc. You and your family can talk to a Teladoc provider by phone or video from wherever you are. Use Teladoc for general medical and behavioral health services, like:

General MedicalBehavioral Health*

Talk to a provider 24/7. Use for non-emergency health care needs like:

  • Cold and flu
  • Sore throat
  • Sinuses
  • Allergies
  • Pink eye
  • Ear infections
  • Urinary tract infections
  • Rash
  • Skin conditions
  • And more

Talk to a therapist or prescriber seven days a week, 7 a.m. to 9 p.m.

  • Anxiety
  • Depression
  • Stress
  • Substance use
  • Trauma
  • Relationship issues
  • And more

*Age restrictions apply.

Connecting with Teladoc is easy.

What Can I Expect From a Teladoc Visit?

  • Most general medical visits last about 15 minutes or less. Most behavioral health visits last 45 minutes, just like an in-person therapy visit. You can get medical advice, diagnosis and even prescriptions, when needed.
  • If a prescription is needed for your issue, you can pick up the medication at your local pharmacy or any network pharmacy that you choose.
  • If you need more care, the provider will ask you to follow up with your PCP.

Have your HAP CareSource member ID number ready when you call. You will need to answer a few questions about the reason for your call. A doctor will contact you, usually within 10 minutes.

Note: Teladoc should not be used for trauma, chest pain, shortness of breath, or the prescribing of DEA (Drug Enforcement Agency) controlled substances.

Member Services: 1-833-230-2053 (TTY: 711), 24 hours a day, seven days a week.