Quick Start Guide

We are excited to welcome you as a HAP CareSource member and introduce some of the programs and tools that make HAP CareSource more than just health insurance. We are Health Care with HeartTM.

You will receive an acknowledgement/confirmation letter and your Summary of Benefits and Coverage in the mail within seven days of your enrollment date. Now let’s get started.

Open the digital Navigate 2025 Welcome Booklet here.

Watch for Your Member Materials

You will receive a new member kit that contains your HAP CareSource member ID card(s), a welcome booklet and request cards you can send in for a full set of printed plan documents or a provider directory listing providers near you. Some useful materials will be included that can help you make the most of your health benefits. Please read them and be sure to take your member ID card with you every time you go to the doctor.

Set Up Your My CareSource Member Portal Account

Visit MyCareSource.com and click Sign Up to get started.

You can use My CareSource® to:

  • Pay your invoice, view past payments, or set up automatic payments
  • Take a Health Assessment and get a customized wellness plan
  • Tell us your preferences for email and text
  • View your claims
  • View past documents such as EOBs, invoices and more
  • Use Find My Prescriptions to get an accurate cost for a drug, based on your plan
  • Access helpful online tools, such as myStrength, for your emotional well-being; and MyResources, for support from community resources for food, shelter and more.

Download the FREE Mobile App and get:

  • Access your digital member ID card
  • Access your My CareSource account
  • Pay your premium
  • One touch access to our 24-Hour Nurse Advice Line
  • One touch access to Member Services
  • One touch access to Teladoc telehealth
  • Pharmacy refill reminder alerts
  • Helpful videos and educational tools
  • And more!

Go to the Google Play Store or the Apple App Store to download the CareSource Mobile App.

Your Member ID Card

Your HAP CareSource member ID card is the key to using your benefits. Keep it with you and show it to your health care providers when asked. A digital copy of your member ID card is available on the CareSource Mobile App shortly after your first payment is received and posted.

If you lose your member ID card, you can request a new printed member ID card on the My CareSource® Member Portal, or by calling Member Services. You will get your ID card 7-10 days after we receive your first premium payment.

Common copay, coinsurance amounts and the annual deductible are shown on your member ID card. Review your plan materials when they arrive. Your plan materials will contain your Schedule of Benefits and Evidence of Coverage (your contract with HAP CareSource).

The back of your member ID card contains important phone numbers including our hearing and vision benefit partners.

Use Your Benefits

Find and use an in-network Primary Care Provider (PCP)

Use our Find a Doctor/Provider tool.
You can select a provider from our network by visiting FindADoctor.CareSource.com. Select Get Started and fill out the location information. Under Choose Plans, scroll to Michigan and select Marketplace. Filter provider results further on the Choose Filters page or continue to see the full list.

Get Involved with our Care Management Programs.

HAP CareSource offers many programs to help you get or stay healthy, from Diabetes Management to Healthy Living Tips. Visit the Care & Disease Management page for more details.

Easy Ways to Get Care

24-Hour Nurse Advice Line. The phone number is on your member ID card. Call any time and speak to a registered nurse about your health-related questions. They can also assist you in deciding the best place to go to get care.

You have more access to care through convenience care clinics such as the Minute Clinic® inside CVS Pharmacies. These clinics are normally open evenings and weekends to make it easier for you to get care.

Telehealth 24/7/365 with Teladoc. Call 1-800-TELADOC (835-2362), visit www.Teladoc.com/CareSource, or download the Teladoc app from Google Play® or the App Store from Apple®. Visit this page to see what telehealth services are included with Teladoc. .

Learn How to Improve Your Health

  • Take the Health Needs Assessment (HNA) in your My CareSource
  • Get a FREE personalized Healthy Lifestyle Plan. This easy-to-read guide gives you tips and tools to improve your health and wellbeing.
  • Read helpful articles on our Education web pages or link to other health related websites.
  • Use your My CareSourceaccount to access helpful online tools, such as myStrength, for your emotional well-being; and MyResources, for those times in life when you may need help and support from other community resources, for things like food, shelter and more.

Pay Your Premium to Start Your Coverage

If you paid your first premium online when you enrolled, thank you! If you didn’t pay your premium when you enrolled, or you made a partial payment, you will receive an invoice in the mail.

Your invoice will show premium amount due. Be sure to pay the full amount by the due date in order to activate your benefits.

“What is a premium?”

A premium is the amount of money you pay each month to have health insurance coverage. You need to pay your premium in full each month by the due date listed on the invoice to keep your benefits active.

Each month, you will receive an invoice for your premium in your My CareSource account and by mail, unless you choose to get an email or text notice instead of mail.

“How can I pay my premium?”

ONLINE:

  1. Visit comand click Pay Bill.
  2. Choose to Make a Payment(for a one-time payment) or Manage Automatic Payments to set up a monthly recurring payment.
  3. Complete the form for payment. Your online payment will take 3-5 business days to be received and posted to your account.

Use the Express Payment option at CareSource.com/MPpay. Credit card, debit card, GooglePay®, ApplePay® and bank transfers accepted. It’s easy. All you need is your name, member ID number and date of birth.

MAIL: Include your invoice payment slip with your check or money order payable to the below address. Write your member ID number in the memo line. Your payment can take 7-10 days to be received and posted to your account.

  • HAP CareSource
    P.O. Box 632400
    Cincinnati, OH 45263-2400

CALL: 1-833-230-2099 (TTY: 711). Tell our automated attendant that you want to make a payment. Phone payments can take 3-5 business days to be posted to your account. You can confirm that your premium payment was received.

Questions? Call Us.

Member Services: 1-833-230-2099 (TTY: 711), Monday through Friday, 7 a.m. to 7 p.m., Eastern Time (ET).