File a Grievance
How to Contact Us
You can tell us about your complaint or grievance at any time, in a way that’s convenient for you:
- Call Member Services
- Fill out the Member Grievance and Appeal Form.
If you cannot print the form, call Member Services and they can mail you one.
- Write a letter telling us what you are unhappy about.
Include your first and last name, your HAP CareSource MI Health Link member ID number and your address and telephone number. Be sure to tell us any information that helps explain your problem.
- If you have chosen an authorized representative, remember to complete the Appointment of Representative Form.
Mail the form or letter to:
HAP CareSource
Attn: Member Grievance & Appeals
P.O. Box 1025
Dayton, OH 45401
How to Contact Medicare and Medicaid
You also have the right at any time to file a complaint by contacting the:
Michigan Department of Health and Human Services
Michigan Administrative Hearing System (MDHHS)
P.O. Box 30763
Lansing, MI 48909
Phone: 1-800-648-3397
Fax: 1-517-763-0146
If you are a MI Health Link member who is covered by HAP CareSource for both Medicare and Medicaid, you have the right at any time to file a complaint about your health care plan with Medicare. You can complete the online Medicare Complaint Form or call 1-800-Medicare (1-800-633-4227), 24 hours a day, seven days a week. TTY users should call 1-877-486-2048 or 711.
Have you Received a Bill?
If your grievance is about getting a bill for care, call the telephone number on the bill and:
- Make sure they have your HAP CareSource MI Health Link member ID number, or
- Give them the primary insurance for the family member who received the care.
If they tell you they have this information, please ask them why you are receiving a bill.
After you have done this, please contact Member Services and provide us with the following information from your bill:
- Date you or your family member received services.
- Amount of the bill.
- Provider’s name.
- Telephone number.
- Account number.
- Tell us why the provider’s office told you they were billing you.
Our Commitment to You
After we have reviewed your circumstances, HAP CareSource MI Health Link will call you with an answer to your grievance within:
- Two (2) working days for grievances about not being able to get medical care
- Thirty (30) calendar days for all other grievances
If we cannot reach you by phone, we will send you a letter.
Member Services: 1-833-230-2057 (TTY: 1-833-711-4711 or 711), 8 a.m. to 8 p.m., Monday through Friday.
