End or Change Membership

We want you to be happy with HAP CareSource. If you are not, please let us know – we want to make it right. However, you do have the right to change to another managed care plan in these cases:

  • During the first 90 days after you enroll or are sent notice of enrollment with HAP CareSource.
  • Every 12 months from your date of enrollment
  • When you have a reason to change, such as:
    • You want to be on the same plan as a family member
    • You need care or providers that are not offered in the HAP CareSource network
    • You got poor quality care

Please review your Member Handbook to learn more about disenrollment. This is found on our Plan Documents page.

Renew Your HAP CareSource Insurance

Redeterminations

Redeterminations of eligibility happens at least each year.

You will get a renewal packet from MDHHS in the mail before your renewal deadline. Please complete the paperwork and return to MDHHS immediately. The renewal date is based on the following:

  • New members – 12 months from the original date of eligibility
  • Existing members – 12 months from the last redetermination date

Renew Your Coverage in One of These Ways

  • Online. Go to the MI Bridges, sign in and renew your benefits.
  • By Mail. Fill out the form and mail it back right away to Michigan Department of Health & Human Services (MDHHS). Find the address to your local county office here.
  • In Person. Visit your local county MDHHS office. Find the address to your local county office here.
  • By Phone. Call the Phone Renewal Help Line at 1-833-599-6444 (TTY: 866-501-5656).

Have Questions?

Please note that HAP CareSource cannot process your renewal. Call your local MDHHS office if you have questions. You have to renew using one of the options above. It must be handled by your local MDHHS office.

Reminder: Please make sure that MDHHS has your current address and phone number.

Member Services: 1-833-230-2053 (TTY: 711), 24 hours a day, seven days a week.