Fraud, Waste & Abuse

HAP CareSource has a program designed to handle cases of health care fraud. Providers or members can commit fraud. We monitor and take action on any member or provider fraud, waste and abuse. Some examples are:

Provider Fraud, Waste and Abuse

  • Prescribing drugs, equipment or services that are not medically necessary
  • Scheduling more frequent return visits than are medically necessary
  • Billing for tests or services not provided to you
  • Billing for more expensive services than provided

Member Fraud, Waste and Abuse

  • Sharing or misusing your HAP CareSource ID card with another person
  • Selling prescribed drugs or other medical equipment paid for by HAP CareSource to others
  • Submitting false information
  • Forging a doctor’s signature on prescriptions, etc.
  • Providing inaccurate symptoms and other information to providers to get treatment, drugs, etc.

Pharmacy Fraud, Waste and Abuse

  • Providing drugs that are not according to the prescription
  • Giving you a generic drug and send in a claim for a more expensive brand-name drug
  • Giving you less than the prescribed drug amount without telling you and without giving you the rest of the amount you should receive

Do You Suspect Fraud, Waste or Abuse?

If you think a provider or a HAP CareSource member is committing fraud, waste or abuse, you can report your concerns to us by:

  • Calling the Member Services number below and following the prompts for fraud. Our Fraud, Waste, and Abuse hotline is available 24 hours a day.
  • Completing the Fraud, Waste and Abuse Reporting Form
  • Sending us a letter addressed to:
    HAP CareSource
    Attn: Program Integrity
    P.O. Box 1940
    Dayton, OH 45401-1940

You do not have to give us your name when you write or call. There are other ways you may contact us that are not anonymous. If you are not concerned about giving your name, you may also use one of the following means to contact us by:

When you report fraud, waste or abuse, please give us detailed information that includes a clear description of what you believe has happened. Please also give us the names and phone numbers of those involved if you have them. If you choose to remain anonymous, we will not be able to call you back for more information. Please leave as many details as possible. Your report will be kept confidential to the extent permitted by law.

How Can You Protect Yourself Against Fraud?

Below are a few simple tips to help protect you against health care fraud:

  • Treat your member ID card like you would a credit card. Don’t give out policy numbers to door-to-door salespeople, over the phone or on the internet. Watch out for people trying to offer you money or other free items for your personal information.
  • Beware of any offers for free services or items (food, gas, gift cards, etc.) in exchange for your HAP CareSource member ID number.
  • Do not sign your name to a blank form. If you have questions about what you are signing, be sure to ask your health partner.
  • Read your Explanation of Benefit (EOB) statements and any papers you receive from HAP CareSource. Are there any services, supplies or equipment listed that you did not receive? Are there any services that were billed more than once but you received only once? Did you get services on all the dates of service that are shown? If you suspect an error or fraud, report it to us using one of the methods above.
    • Are there any services, supplies or equipment listed that you did not receive?
    • Are there any services that were billed more than once but you received only once?
    • Did you get services on all the dates of service that are shown?

If you suspect an error or fraud, report it to us using one of the methods above.

Thank you for helping HAP CareSource keep fraud, waste and abuse out of health care.