COVID-19 Information and Resources

You’re not alone. HAP CareSource MI Health Link is here:

  • helping you use your HAP CareSource MI Health Link plan.
  • answering your COVID-19 questions.

HAP CareSource MI Health Link members call us at 1-833-230-2057 (TTY: 1-833-711-4711 or 711).

COVID-19 Resources and Changes to Your Benefits

Free home delivery of prescription drugs

Get home delivery of your prescription drugs. Get an early refill, if you’ve used at least half of your supply. Some drugs can’t be filled early for safety reasons (drugs for pain, others). Call 1-800-456-2112.

Getting care through the phone or video (Telehealth)

  • You can see a doctor or a counselor without leaving your home. It can be a phone call with your doctor. It can be a video call using your smartphone, computer or an app.
  • You can also get physical, occupational or speech therapy care at home. You’ll need to use a video call. You can use your smartphone, computer or an app.
  • If you have COVID-19 symptoms, like a fever or cough, see if your doctor offers telemedicine. They can give you advice on staying home or getting tested.

Medical equipment

Get medical supplies like breathing equipment and others, delivered to your home. Quantity limits and prior authorizations are waived.
This includes:

  • Replacements if equipment is lost or damaged.
  • Medical supplies such as diabetic supplies, incontinence supplies and enteral formula.
  • Face masks, hand sanitizer and patient gowns.
  • Your doctor can help you get the equipment if you need it. 

Important phone numbers

In case of an emergency, call 911. 

Hospital Hotlines:

You can also call:

  • 24-Hour Nurse Advice Line: 1-833-687-7370 (833-NURSE-70)
  • Michigan Department of Health and Human Service’s Hotline: 1-888-535-6136
    • Seven days a week from 8 a.m. to 5 p.m.
    • Public health and other experts will answer COVID-19 health-related questions
  • The Centers for Disease Control and Prevention Hotline: 1-800-232-4636
  • National Suicide Prevention Lifeline: 1-800-273-8255

HAP CareSource MI Health Link: 

  • Member Services 1-833-230-2057 (TTY: 1-833-711-4711 or 711), 8 a.m. to 8 p.m., Monday through Friday.
  • Transportation 1-833-230-2057 (TTY: 1-833-711-4711 or 711).

Michigan Department of Health and Human Services (MDHHS) Numbers and Resources: 

Transportation

To get a no cost ride, call two business days in advance:

If you have your own ride or choose to drive yourself, you can get paid for your mileage. To get paid, call:

  • 1-833-230-2057 (TTY: 1-833-711-4711 or 711)
  • Monday through Friday from 8 a.m. to 8 p.m. 

You’ll need to fill out a form, have your doctor sign it and mail it. If a family member or neighbor drives you, you can use the form to pay back him or her.

If you have COVID-19 symptoms, call your doctor’s office before scheduling a ride.

To cancel a scheduled ride, call 1-833-230-2057 (TTY: 1-833-711-4711 or 711)

Free data, talk and text

SafeLink Wireless is a free wireless service for smartphones. Medicaid members who have an income at or below 135% of the federal poverty guidelines may qualify. 

State of Michigan unemployment information

For information click here.

Wellness resources

Click here to learn more about the health and wellness resources on hand for you.

COVID-19 VACCINE INFORMATION

We know you have questions about the COVID-19 vaccine. Below are some answers to frequently asked questions. We’ll update information when available.

There is no cost to you to receive the vaccine, no matter where you get it.

Michigan residents can find vaccines near them by texting their zip code to 438829 or calling 211.

Here are some of the state’s health systems and resources:

Frequently Asked Questions

Why is the COVID-19 vaccine important?

The COVID-19 vaccine is an important tool in fighting the coronavirus. Getting vaccinated protects you. It may also protect the people around you, like those at increased risk for severe illness related to COVID-19.

For more information on the benefits of the vaccine and how it can stop the spread of COVID-19, visit the CDC website or State of Michigan website.

If you have questions related to a specific health condition, please contact your doctor.

Who is eligible to get the vaccine?

The state of Michigan has ordered a phased rollout of the vaccine. These phases are based on things like age, job and level of risk for getting COVID-19.  

Everyone age 12 and older is eligible to receive the COVID-19 vaccine in Michigan.

Visit the State of Michigan website for the latest info.

Is there a time limit for me to get the vaccine?

There is no time limit.You can schedule your shot at any time.

Where is the vaccine available?

Health systems and public health departments across Michigan have created sites to give the vaccine. See list above.

A list of vaccine places is also posted on the State of Michigan website.

You must schedule an appointment to get a shot.

How do I schedule a vaccine appointment?

To get a vaccine, you must schedule an appointment. Many health systems are scheduling appointments online. Visit the website of your local health system or health department to see how they’re scheduling appointments. See list above. 

Should I expect delays in scheduling my vaccine appointment?

There should be no delays in scheduling the vaccine. There are enough vaccines for everyone.

Is there a cost to get the vaccine?

There’s no cost to you to receive the vaccine. You’ll be asked to show your HAP CareSource MI Health Link member ID card. But you won’t be billed any copays or other costs for the COVID-19 vaccine.

Additional resources from the State

Here are some additional resources from the State of Michigan: