Make a Payment

If you have a monthly payment for your health plan, it is important to pay your bill on time so you can keep your benefits. We want you and your family to stay healthy. 

Make your payment by the date on your invoice to ensure your coverage starts and you stay covered.

The amount you pay to HAP CareSource for your health insurance coverage is called a premium. Each month you will get a bill for your premium amount.

There are many ways you can make a payment:

  1. Pay Online: This is a free service to you. Pay by credit card, debit card or bank transfer. You can pay online each month, or you can set up an automatic recurring monthly payment. You will need to sign in to your My CareSource® portal account to pay your bill. This is a free service to you. 

PAY ONLINE NOW

  1. Express Payment: Make a one-time payment with no registration required. It is easy and secure. Go to www.caresource.com/MPpay to make a payment. Have your HAP CareSource member ID card ready. You can make a quick, one-time payment using the link below. No extra cost and no registration required.

EXPRESS PAYMENT

  1. Pay by Phone: This free service is available by calling the number below. Use this automated service to pay with a credit card, debit card or bank transfer.

1-833-230-2099 (TTY: 711)

  1. Mail your Payment: Make checks or money orders payable to HAP CareSource and mail to the address below. Please include your member ID number on the check along with the payment coupon from your monthly invoice. This will ensure payment is posted to your account.

HAP CareSource
P.O. Box 632400
Cincinnati, OH 45263-2400

Payment Tips

  • If you are a new enrollee in a HAP CareSource plan, pay the full amount due on your first bill to make sure your coverage takes effect.
  • Paying your bill online or by phone are the fastest ways for HAP CareSource to get and post your payment.
  • Pay your premiums as early as possible each month. This lets us process and post your payment to your account. If we don’t have your payment by the due date, you are considered past due and your benefits are at risk.
  • Please allow three business days (72 hours) for processing of phone or online payments. Allow seven to 10 business days for processing of payments made by mail.
  • If you fall behind in your payments, pay the full amount due to make sure you keep your coverage and benefits.

Other Costs

You may also be responsible for paying other health care costs. Other costs may include a deductible, coinsurance and copayments. These costs are explained on the Understanding Your Costs page.

Log in to My CareSource, your personal portal account, to view claims and other plan details.

If you owe any copayments or coinsurance, please pay these directly to the health care provider at the time you get services.

If you have additional questions about paying for insurance, visit our Frequently Asked Questions or call Member Services.