FAQs
Joining CareSource
What is MI Health Link?
MI Health Link is a program jointly run by the Michigan Department of Health and Human Services (MDHHS) and the federal government (Centers for Medicare & Medicaid Services) to provide better health care for people who have both Medicare and Medicaid. HAP CareSource MI Health Link will coordinate both your Medicare and Medicaid benefits for you so that you get the most out of your health plan.
Who is CareSource?
CareSource is a leading not-for-profit health plan that was established in 1989. One of the largest Medicaid providers in the nation, CareSource serves diverse populations with nearly 2 million members. In addition to Medicaid, CareSource focuses on Dual Special Needs plans and the Health Insurance Marketplace in a multi-state area.
How can I become a member of HAP CareSource MI Health Link?
Call the Michigan ENROLLS at 1-800-975-7630 Monday through Friday, 8 a.m. to 7 p.m. TTY users should call 1-888-263-5897. You must be a resident of Michigan to enroll. Tell them you want to join HAP CareSource MI Health Link and join a different Medicare-Medicaid Plan.
What are the advantages of being a member of HAP CareSource MI Health Link?
HAP CareSource MI Health Link helps members that qualify for both Medicare and Medicaid get better health care. Through person-centered care, you can focus on your life. We can coordinate both your Medicare and Medicaid health care services for you to get the support you so you can focus on your life You will receive all the same services as regular Medicaid and Medicare, including prescription drugs. And HAP CareSource MI Health Link offers more. These are just a few of our additional services.
- Transportation We offer free rides to doctor visits and more.
- Behavioral Health Unlimited medically necessary counseling and addiction services.
- 24-Hour Nurse Advice Line This is our free, 24-hour Nurse Advice Line.
- Care Coordination and Disease Management We can help you coordinate care and manage special conditions such as hypertension, asthma and diabetes.
Service area and out-of-network coverage
What’s the service area?
Wayne and Macomb counties
When traveling or out of the service area
If you need care outside the service area, your coverage is limited. We only cover care for a medical emergency, urgently needed care, renal dialysis and care approved in advance by HAP CareSource MI Health Link. See below for medical emergency care and urgently needed care. If you have questions about care covered when you travel, call Member Services.
Covered Services
What is a prior authorization? What services need prior authorization?
Some services require prior authorization from HAP CareSource MI Health Link before you can get them. This means your doctor or health practitioner must get approval from HAP CareSource MI Health Link before you can get the service. Visit the PA List on the Plan Documents page for a list of services needing an okay from us. If you have questions about the prior authorization process or status, please call 1-833-230-2057 (TTY: 1-833-711-4711 or 711).
Renew Your Benefits
Do I need to renew my HAP CareSource MI Health Link benefits each year?
You must renew your Medicaid benefits once every 12 months. Both HAP CareSource MI Health Link and the State will send you a reminder notice each year. You must reapply if you receive a termination notice.
What if I miss my deadline to renew my benefits?
You have 30 days to complete your renewal from the end date of your Medicaid. If you miss this deadline your health care benefits will end. You will receive a letter of termination.
Where can I get help with the “redetermination” or renewal process?
You can visit your local MDHHS office or call the Phone Renewal Help Line at 1-833-599-6444 (TTY: 1-866-501-5656). Please be prepared with information about the household members, income, assets and expense information when calling. The call may take 30 minutes or more and other program benefits (such as food assistance) cannot be renewed through the Phone Renewal Help Line.
Get a HAP CareSource MI Health Link member ID Card, Plan Documents or Change Your Doctor
How do I get a new HAP CareSource MI Health Link member ID card?
You can get a new member ID card by logging in to your My CareSource account and clicking “Request ID Card.” You can also download our mobile app and view your member ID card on the go. Or call Member Services for a new member ID card.
How do I get a new HAP CareSource MI Health Link member handbook or provider directory?
All new members receive a welcome letter and postage-paid request cards for both a member handbook and a provider directory. If you want either of these all you have to do is drop the card in the mail to us! We’ll mail you what you requested. You can also view copies online or call Member Services.
How do I select or change my primary care provider (PCP)?
You are not required to see the PCP listed on your card. If you are not happy with your PCP, you can log in to your My CareSource account to choose a new doctor. You can change your PCP to another provider who participates with HAP CareSource MI Health Link. You can change up to once a month, if needed.
For the names of the PCPs that serve HAP CareSource MI Health Link members, please use the Find a Doctor/Provider tool.
Contact Us
How can I get help in another language or format?
Call Member Services. We can get someone who can sign or speak your language to help you talk with us or your doctor. And it is free.
We can also give you some printed materials in some other languages, including alternate formats like audio, large print or braille. Let us know. We can help.
Member Services: 1-833-230-2057 (TTY: 1-833-711-4711 or 711), 8 a.m. to 8 p.m., Monday through Friday.
