Care During A Disaster
You can still get care before, during and after an emergency or disaster. HAP CareSource has an emergency plan to make sure you are always covered. For HAP CareSource members, this means:
- Covering services without any limits or need of a prior authorization. This includes services done by out-of-network providers.
- Using a special claims payment process to make sure providers are paid for medically necessary services before, during and after an emergency or disaster.
- Giving guidance on HAPCareSource.com for members and providers before, during and after an emergency or disaster. This includes help on how to get services during an emergency or disaster, how to contact HAP CareSource and how providers can get paid for completed services.
How to get services
Seeing Your Doctor During a Disaster or Emergency
During an emergency or disaster, you can see your Primary Care Provider (PCP) or visit another doctor or hospital that is in-network with HAP CareSource. If you are not able to see an in-network provider, you can see out-of-network doctors or hospitals without a prior authorization needed.
If you have any problems using an out-of-network provider during an emergency or disaster, please call HAP CareSource Member Services at 1-833-230-2053 (TTY: 711) for help.
Getting Your Medications in a Disaster or Emergency
If you’re not able to go to your in-network pharmacy to get your medications, call Member Services at 1-833-230-2053 (TTY: 711) to find another pharmacy near you. If your medications are lost, damaged or had to be left behind for whatever reason due to an emergency or disaster, please call Member Services at 1-833-230-2053 (TTY: 711) for help.
If you are not able to go to an in-network pharmacy during an emergency or disaster, call Member Services at 1-833-230-2053 (TTY: 711) and we can help you get your medications. emergency or disaster at an out-of-network pharmacy.
If you can’t reasonably get to a network pharmacy, your plan can help you get drugs during an emergency or disaster at an out-of-network pharmacy.
Getting Dialysis and/or Cancer Treatments in a Disaster or Emergency
To get help for getting dialysis or cancer treatment, call Member Services at 1-833-230-2053 (TTY: 711).
Replacing a Lost Member ID Card in a Disaster or Emergency
To get a new Member ID card, call Member Services at 1-833-230-2053 (TTY: 711).
Important contact information for emergencies
If you have any questions about your coverage during an emergency or disaster, call Member Services at 1-833-230-2053 (TTY: 711).
Payment processes
During an emergency or disaster, HAP CareSource will use a special claims payment process to make sure providers are paid for medically necessary services before, during and after an emergency or disaster.
Other information
How Do I Know if My Area is a Disaster or Emergency Area?
If you live in an area that has been declared an emergency or disaster, look for news from the Department of Health and Human Services (HHS) or Michigan Department of Health and Human Services (MDHHS) on your situation, as usual rules for your medical care may change for a short time.
If your area is an emergency or disaster area, one of these has happened:
- The President has declared it an emergency or disaster.
Visit the Federal Emergency Management Agency (FEMA) online, at FEMA.gov, or call 800-621-FEMA (800-621-3362) to see if your area is affected. TTY users should call 800-462-7585 - A governor has declared it an emergency or disaster.
Visit your state government’s official website to find out if your area is affected - The Secretary of HHS has declared a public health emergency.
Visit PHE.gov