Contact Us

HAP CareSource™ MI Health Link (Medicare-Medicaid Plan) knows health care can be confusing. We strive to make it easy for doctors, members and the community to work with us, whether online or over the phone. That’s Health Care with Heart®!

Member Services

If you are having trouble finding the information you are looking for on our website or have more questions, please call us. Our Member Services staff will be happy to answer your questions. You can also contact your Care Coordinator with questions.

Member Services: 1-833-230-2057 (TTY: 1-833-711-4711 or 711), 8 a.m. to 8 p.m., Monday through Friday.

HAP CareSource
P.O. Box 8738
Dayton, OH 45401-8738

To observe the holidays, HAP CareSource MI Health Link Member Services is closed on these days:

  • Martin Luther King Jr. Day (January 15, 2024)
  • Memorial Day (May 27, 2024)
  • Independence Day (July 4, 2024)
  • Labor Day (September 2, 2024)
  • Thanksgiving Day (November 28, 2024)
  • Day after Thanksgiving (November 29, 2024)
  • Christmas Eve (December 24, 2024)
  • Christmas (December 25, 2024)

24-Hour Nurse Advice Line

If you have questions about your health, our 24-Hour Nurse Advice Line provides around-the-clock access to a caring and experienced staff of registered nurses. You can call the toll-free number located on your HAP CareSource MI Health Link member ID card 24 hours a day, Monday through Friday, 365 days a year.

Our nurses can help you:

  • Decide when self-care, a primary care provider (PCP), urgent care, telehealth visit or the emergency room is appropriate.
  • Understand a medical condition or recent diagnosis.
  • Prepare questions for PCP visits.
  • Find out more about prescriptions or over-the-counter medicines.
  • Learn about nutrition and wellness.

Online Self-Help Tools

Need to find a new doctor or see if your prescription medicine is covered by HAP CareSource MI Health Link? Need to request a new HAP CareSource MI Health Link member ID card or access claim information? You can find information fast and submit requests online anytime day or night by using the Quick Links on the left side of the page.

With Quick Links, you can locate doctors/providers, pharmacies and covered medications. You can also set up a free, secure My CareSource® online account to change your doctor, request a HAP CareSource MI Health Link member ID card, see your claim information and more. Log in or create your My CareSource account. You can also get the free CareSource mobile app to use many of these features on-the-go.

HAP CareSource MI Health Link has an app for your smartphone or tablet. You can access your My CareSource® account, view your HAP CareSource MI Health Link member ID card, find a provider, and more!

You can also use the online Tell Us form to send us your question or request. You will receive a response within one business day. If you send us your question or request on a Friday, you will get a response on the next business day.

Report Fraud, Waste & Abuse

MIDHHS - MI Health Link Logo

CareSource has a program for handling cases of health care fraud, waste and abuse. We monitor and take action on any member or provider fraud, waste and abuse. Please see our Fraud, Waste & Abuse page for more information.

Grievance and Appeals

HAP CareSource
Attn: Grievance & Appeals
P.O. Box 1025
Dayton, OH 45401-1025