Check Eligibility
We recommend that you check member eligibility each and every time a member presents for services, as member eligibility can fluctuate. Changes in health status such as certain medical conditions may also cause changes in plan eligibility and coverage status.
| Important Tools & Resources | |
| Provider Portal | Member ID Card |
You can always verify member eligibility by accessing the Provider Portal or through an eligible Electronic Data Interchange (EDI) clearinghouse. | The CareSource ID card displays member copays for office visits on the front of the card in the designated box. The suffix at the end of the ID card must be included when billing for services to avoid claim rejection. |
Please note: CareSource applies the 90-day grace period to members who have advance premium tax credit (APTC). Members who do not have APTC will have a 30-day grace period. If a member becomes delinquent in premium payments, we will identify this on the Provider Portal. At the end of the first month of the grace period, we will suspend the member’s pharmacy benefits, but continue to pay for medical claims. At the end of the grace period, if the member is terminated due to non-payment of premium, CareSource will recoup any payments made for claims received in the second and third months of the grace period.
Quick Tips: Member Consent
- When you check eligibility on the Provider Portal, you can also determine if a member has granted consent to share sensitive health information (SHI).
- When a member has a sensitive health diagnosis (e.g., treatment for drug/alcohol use, genetic testing, HIV/AIDS, or sexually transmitted diseases), you should verify if the member has granted consent to share SHI. On the Provider Portal, a message displays on the Member Eligibility page if the member has not consented to sharing SHI.
- The Member Consent/HIPAA Authorization Form can also be used to designate a person to speak on the member’s behalf.
- Please encourage CareSource members who have not consented to complete the Member Consent/HIPAA Authorization Form so that all providers involved in their care can effectively coordinate their care.
For questions not addressed on our website, please call Provider Services at 1-833-230-2101. You can reach us Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET).