Effective Jan. 1, 2023, Applied Behavior Analysis (ABA) providers who are not participating with CareSource Hoosier Healthwise (HHW) and Healthy Indiana Plan (HIP) networks may only provide services if prior authorization is obtained. We are not currently accepting new ABA providers into our network. For more information, please review this Network Notification
Become a Participating Provider
Ready to join our network? Here’s what comes next.
Start the Contracting Process.
Fill out the New Health Partner Contract Form to get started.
If you offer medical services and want more information about becoming a participating provider, please submit the New Health Partner Contract Form.
Please note: A provider must be fully enrolled and active with Indiana Health Coverage Programs (IHCP) prior to becoming a participating CareSource provider.
Please review the IHCP Network Effective Date Policy for requirements related to the onboarding process for Indiana Medicaid.
Once you submit your application, you will receive a confirmation email. Please save this email, as it will contain your Application ID.
You can check your application status on the Provider Portal. You will need to enter your NPI and Application ID to view your status.
Get Credentialed
Complete your application with supporting documents.
Providers who wish to contract with CareSource must also be credentialed. Through credentialing, we check the qualifications and performance of physicians and other health care practitioners. Providers are recredentialed a minimum of every three years and are considered to be recredentialed unless otherwise notified.
CareSource credentials providers using guidelines from the National Committee for Quality Assurance (NCQA). Our Vice President/Senior Medical Director is responsible for the credentialing and recredentialing program.
At CareSource, we work with our healthcare providers to ensure the highest quality of care for our members, and we are committed to making it easy for you and your staff to do business with us. This module of the Provider Education Series shares CareSource’s philosophy, product offerings, and process for becoming a new CareSource Health Partner.
CareSource is committed to a seamless and expedient credentialing and re-credentialing process. Watch this video to learn about credentialing requirements and best practices for submitting the required documentation to CareSource.
CareSource is a participating organization with CAQH. Please make sure that we have access to your provider application before you submit your CAQH number as referenced above:
Make sure CareSource Marketplace Indiana is listed as an authorized health plan.
If not, check the Authorized box to add.
Please also include the following documents:
Drug Enforcement Administration (DEA) certificate
Malpractice insurance face sheet
Clinical Laboratory Improvement Awards (CLIA) certificate, if applicable
Collaborative practice agreement, if applicable
It is essential that all documents are complete and current, or CareSource will discontinue the contracting and credentialing process.
If you have missing or expired documents, the Credentialing staff will send you a letter with instructions to correct and submit the updated information.
You can check your application and credentialing status on the Provider Portal. You will need to enter your NPI and Application ID. The tool will allow you to view your status in the credentialing process as well as specific credentialing documents.
Once we complete the credentialing process, you will receive a letter from us.
Finish onboarding.
Learn how to work with CareSource.
Welcome to the CareSource network! Once you receive your Welcome Letter from CareSource with your CareSource ID number, you have completed the contracting and credentialing process.
As you prepare to see CareSource members, we encourage you to familiarize yourself with our plan, tools and resources.
To register on the Provider Portal, complete the following steps:
Visit the Provider Portal. Click “Sign Up” to establish your account by creating your username and password.
For added security, set up the multifactor authentication.
To connect your account, you will need your Provider Name, Tax ID, Provider ID and your Zip Code.
Review and accept the Agreement.
Please view the Provider Portal Overview training to learn about the portal’s functionality and how to work with us through our portal’s many self-service features.
CareSource has partnered with ECHO Health, Inc. to deliver provider payments. ECHO offers three payment options:
Electronic fund transfer (EFT) – preferred
Virtual Card Payment (QuicRemit) – Standard bank and card issuer fees apply*
Paper Checks
*Payment processing fees are what you pay your bank and credit card processor for use of payment via credit card.
Enrollment Instructions
Enroll with ECHO for payment and choose EFT as your payment preference for CareSource. You can also complete the ECHO enrollment form and fax, email, or mail it back to ECHO.
Questions? Call ECHO Customer Support at 1-888-834-3511.
We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.
We encourage you to let your patients know you accept CareSource by sharing on your social media platforms. Visit our Provider Social Media Kit (coming soon) to get started.
We support our provider network with online resources and trainings on topics relevant to your practice. Check out the Training & Events page.
Contact Us
Need help? If you have additional general questions about getting contracted, please call CareSource’s Provider Services at 1-844-607-2831 or by emailing us.
We are always looking for ways to improve our network. If you have any suggestions or would like to refer a provider to us, we want to hear from you. Share your ideas or referrals on the Access Opportunity Form.