Contact Us
CareSource® strives to make it easy for you to work with us, whether online or over the phone.
For questions not addressed on our website, please call Provider Services at 1-844-607-2831.
You can also reach us by email or by contacting one of our Health Partner Engagement Representatives Monday through Friday from 8 a.m. to 6 p.m. Eastern Time. If you have a question about quality measures or HEDIS, you can contact a Community Health Liaison in your region.
You can also do business with us online any time of the day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.
Key Contact Information
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.
| Department | Phone | Additional Information |
|---|---|---|
Provider Services | ||
Medical Prior Authorization | Fax: 1-844-432-8924 | |
Pharmacy Prior Authorization | Fax: 1-866-930-0019 | |
Claims | CareSource | |
Pharmacy | ||
Appeals | Fax: 1-937-531-2398 | |
Care & Disease Management | Referral fax: 1-937-396-3027 |
You can also do business with us online any time day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.