Transportation

You have ride benefits if you are in HIP or HHW Package A. You can also get mileage repayment. You can get an unlimited number of non-emergency rides for covered* health care visits during the year. You also have non-emergency rides if you are in HIP or HHW Package A for:

  • Unlimited rides to the pharmacy after your visit with the doctor.
  • Five trips to the pharmacy each month without it being a stop on the way home from a doctor visit.
  • Unlimited rides to the local Women, Infants and Children (WIC) office.
  • Unlimited rides to service redetermination appointments with the State.
  • Unlimited rides to CareSource events.
  • A ride to a non-medical appointment if enrolled in CareSource Life Services® program (12 round trips per year).
  • Rides to pick up food from the food pantry or curb-side food pick up from a grocery store (limited to 5 food trips per month).
  • A ride to and from the NICU for parents with an admitted child.
  • A bus pass where available.

HHW Package C members are only have non-emergency ambulance transport between medical facilities. An in network provider must ask for this transport. It is a $10 copay.

*For example, HIP Basic members that do not have dental, vision or chiropractic coverage cannot get rides to those appointments.

Please call 1-844-607-2829 (TTY: 1-800-743-3333 or 711) for a ride at least two business days before your visit. Our ride benefit is through a vendor. You can also get milage repayment through them. If you have an emergency, call 911 or go to the nearest ER.

Transportation Policy

Rides should be easy and enjoyable. Your driver is trained to treat you with respect and to think of your needs. Please treat the driver in the way you wish to be treated. Please follow these steps:

  • Call to set up non-emergency ride two business days before your trip. (Saturday, Sunday and holidays are not business days).
  • Give the full  address, phone number and who you will be seeing at the doctor’s office.
  • Be at the pick-up address. Be there at the earliest time given to you by the transportation service.
  • To cancel your ride, call at least two hours before your pick-up time.
  • When your visit is finished, call the transportation company for your return trip.

No Shows

You need to be ready for your pickup. You should be there at the beginning of your pickup time. The transportation company can only wait 10 minutes before you are marked as a no show. Call the transportation vendor as soon as you can if you cannot keep your appointment.

What is a No Show?

  • If you are not at the pick-up location
  • If you cannot be seen at the pick-up location
  • If you are not on-time at the pick-up location

The driver will wait 10 minutes, then leave. If you have any questions, please call us.

Member Services: 1-844-607-2829 (TTY: 1-844-743-3333 or 711), Monday through Friday,8 a.m. to 8 p.m. Eastern Time.