Telehealth
You may use Teladoc if your provider doesn’t offer telehealth or has set hours. You may use Teladoc® to speak to a board certified doctor anywhere, 24/7. Use Teladoc for many common health concerns, like:
- Cold and flu
- Sore throat
- Sinuses
- Allergies
- Pink eye
- Ear infections
- Urinary tract infections
- Rash
- Skin conditions
You can also use Teladoc for behavioral health* concerns, such as those listed below. You can talk with a therapist or prescriber seven days a week, 6 a.m. CT/7 a.m. ET to 8 p.m. CT/9 p.m. ET.
- Anxiety
- Depression
- Stress
- Substance use
- Trauma
- Relationship issues
- And more
*Must be 17 years of age or older
Connecting with Teladoc is easy!
- Visit www.Teladoc.com/CareSource.
- Call 1-800-TELADOC (835-2362) (TTY: 711).
- Access from the CareSource mobile app.
- Referral and direct connection from CareSource24®.
- Download the Teladoc app on your smartphone.
Have your CareSource member ID number ready when you call. You will need to answer a few questions. The doctor will call you, often within 10 minutes.
Note: Teladoc should not be used for trauma, chest pain, shortness of breath, or the prescribing of Drug Enforcement Agency (DEA) controlled substances.
Member Services: 1-844-607-2829 (TTY: 1-844-743-3333 or 711), Monday through Friday, 7 a.m. CT/8 a.m. ET to 7 p.m. CT/8 p.m. ET.