File a Grievance or Appeal

We hope you are happy with CareSource. If you are dissatisfied with a provider, disagree with a decision we have made, or are unhappy with something about our health plan, let us know. You or your authorized representative can contact us.

An authorized representative is someone you choose who can act and speak on your behalf.

You and your authorized representative must fill out the HIPAA Authorization Form and send it to us by fax or mail if you want us to talk to your authorized representative. It may take up to 30 days to process the request. You must return the completed form to the same location where you are sending your grievance, appeal or request for an external review.

We can mail this form to you if you cannot get it online. Call us at the number at the bottom of this page to ask us to send it to you. Use the links on the left side of this page to learn more about how to file a grievance or an appeal or ask for an external review. 

Member Services: 1-844-607-2829 (TTY: 1-800-743-3333) 8 a.m. to 8 p.m., Monday – Friday Eastern Time.