File a Grievance

The Grievance Process

If you are unhappy with something about your care or the way your CareSource plan works, you may file a grievance. For example, you may be unhappy because:

  • You cannot get a timely appointment with a provider.
  • You think the provider’s office staff did not treat you fairly.
  • You are not satisfied with the quality of care you received.
  • CareSource denies a service.
  • CareSource gives partial approval to cover a service.
  • CareSource denies payment of a service.
  • You get a surprise bill from a provider.

These types of service include quality and standards of care, benefits, or denial of benefits.

To file a grievance, you may:

  • Select File a Grievance/Appeal in your My CareSource portal account.
  • Send us a letter with your grievance. Please mail the letter to:
    • CareSource
      Attention: Indiana Member Appeals
      P.O. Box 1947
      Dayton, OH 45401
  • Call Member Services to file a grievance by phone.
  • Call us to set up a meeting to talk about the grievance in person.

Additional Help 

If you have questions about your rights or need help, please refer to your Evidence of Coverage or call Member Services. These services include quality and standards of care, benefits, or denial of benefits.

You may also write to us at:

CareSource
Attention: Indiana Member Appeals
P.O. Box 1947
Dayton, OH  45401

If you need help reading this information, please call us. We can read the information aloud for you, in English or in your primary language. We also can help you if you are visual or hearing impaired. If you ask, we can provide language services to help you file a complaint or appeal and to notify you about your complaint or appeal. This is a free service.