Make a Payment

Due to COVID-19, the state has stopped the collection of POWER Account contributions. It will last for as long as Indiana is experiencing a public health emergency. During this period, you will not receive a POWER account statement or invoice. Additionally, copayments will not be required for any service. 

What do I need to do?

Nothing. You do not have to make payments right now. We will let you know when you need to make payments again. You will have 60 days to make your first payment once you receive an invoice.

If you are a HIP Plus or HIP State Plan Plus member, you will pay a POWER Account Contribution (PAC) each month. The amount you pay for your PAC varies by person. You can learn more about the payment tiers in the member handbook. You need to pay your monthly PAC on time to keep your benefits. If you do not, you may have reduced benefits. You can also prepay on your POWER Account. Learn more about POWER Accounts here.

How to make a payment:

1. Pay Online:This is a free. Pay by credit card, debit card, or bank transfer. You can pay online each month, or you can set up an automatic monthly payment. You will need to sign in to your My CareSource^® account to pay your bill. Go to MyCareSource.com to sign up for an account.

Navigate to https://my.caresource.com/paybillPay Online Now

2. Pay by Phone:This is a free service. Call 1-844-607-2829 (TTY: 1-800-743-3333 or 711) to make your PAC. You can use a credit card, debit card, or bank transfer.
3. Mail your Payment:Make checks or money orders payable to CareSource and mail to the address below. You can also mail cash. Please include your member ID (MID) number on the check. You should also include the payment coupon from your monthly invoice. This will ensure payment is posted to your account.

CareSource
P.O. Box 6065
Indianapolis, IN 46206-6065

4. Pay by Payroll Deduction: Ask your employer if they offer payroll deduction for health insurance contributions. You can set up payroll deduction for your POWER Account Contribution if they do offer it.
5. Pay by Cash or Card: You can pay by cash or card at any CheckFreePay retail location. Visit CheckFreePay.com to find a location near you.

Go to our Forms page to find the forms you need. You can also call us to ask for a copy of the form. Fill it out and send it back to us. We will work with your employer to set up a payroll deduction. This form lets us work with your employer. It does not automatically enroll you in payroll deduction.

Payment Tips

• Paying your bill online or by phone are the fastest ways for us to get and post your payment.
• If you are new to CareSource, pay the full amount due on your first bill to make sure your coverage takes effect.
• Pay your premiums as early as you can each month. If we don’t have your payment by the due date, you are considered past due and your benefits are at risk.
• You can prepay on your POWER Account at any time.
• It takes three business days (72 hours) to process phone or online payments. It takes 7 to 10 business days to process payments made by mail. 
• If you fall behind in your payments, pay the full amount due to make sure you keep your coverage and benefits.
• If you do not make your payments, you may also be subject to a 25% reduction in the amount of refund you can get.
• If you have overpaid and are eligible for a refund, you will get the refund during the POWER Account settlement process.  Refunds are issued within 120 calendar days after the end of the member’s benefit period. You can get the refund sooner if you ask. Call  us at 1-844-607-2829 between the hours of 8 a.m. and 8 p.m. Monday through Friday to learn more about refunds and rollovers.
• You have the right to obtain a partial refund of their POWER Account Contribution if you leave the HIP program.

Log in to My CareSource, your personal online account, to view claims and other plan details.

If you owe any copayments, please pay these directly to the health care provider at the time you get services.