FAQs

Covered Services

  • What kind of services are offered through CareSource Life Services® program?

    • One of the services offered is job and career help. You can get personal life coaching, help finding a job and rides to job training and interviews. Job coaches help you get ready for interviews and build a resume. They also help after you start a new job. CareSource JobConnect also gives you free GED testing and study help.

CareSource Rewards

  • What rewards does CareSource offer to members?

    • CareSource offers three rewards programs to HIP and HHW members:

      MyHealth Rewards for Adults – A health and wellness program that rewards adults age 18 and older. Some reward activities vary by age, gender and member health issues. 

      Babies First – A program that rewards pregnant women and their babies up to 15 months up to $240 for healthy activities. Note, pregnant women age 19 and older can also join the MyHealth adult rewards program. Pregnant women 18 year of age and under can also join the Kids First reward program.

      Kids First – A program that rewards children ages 16 months through 17 years. Rewards are based on each child’s age, health and wellness needs.

  • How does the MyHealth rewards program work?

    • As an eligible CareSource member age 18 and over, you can start earning MyHealth rewards when your benefits start. You can earn rewards for doing healthy activities, like taking your Health Needs Screening. Start by making a private online account through My.caresource.com. After you log in, use the Health tab to get to MyHealth. There you can see what types of things earn you rewards, track your progress and collect your rewards.

      You can earn rewards by doing online activities or getting preventive screenings shown in your MyHealth account. There is no need to submit paperwork.

      You can choose to get gift cards to places like iTunes, Google Play and more.

Joining CareSource

  • Who is CareSource?

    • CareSource is a managed health care plan. We work with Indiana Family and Social Services Administration (FSSA) to serve Hoosier Healthwise (HHW) and Healthy Indiana Plan (HIP) members in Indiana.

      Hoosier Healthwise is a health care program for children up to age 19 and pregnant women that meet certain income requirements. The program covers at little or no cost medical care like:

      • Doctor visits
      • Prescription medicine
      • Mental health care
      • Dental care
      • Hospitalizations
      • Surgeries
      • Family planning

      The Healthy Indiana Plan (HIP) covers adults age 19-64 whose incomes are less than 138% of the federal poverty level and are not eligible for Medicare or another Medicaid Plan. HIP requires you to make a minimal monthly contribution to your coverage based on the amount of your income.  For more information about the Healthy Indiana Plan, visit the FSSA website.

  • How can I become a member of CareSource?

    • The state of Indiana decides if you are eligible for Hoosier Healthwise (HHW) or Healthy Indiana Plan (HIP). For more information, review the eligibility information on the FSSA website.

      If you qualify, you can apply online through Indiana Family & Social Services Administration (FSSA). Follow the prompts to apply for benefits.

      You can also enroll by mail, over the phone or in person. You’ll find additional details at Indiana Eligibility.

  • What are the advantages of being a member of CareSource?

    • As a CareSource member you will enjoy all the same necessary medical services that are provided to anyone who is part of an Indiana Medicaid program. Some examples are preventive checkups, inpatient and outpatient hospitals services, and more. You will also get these additional CareSource services:

      • CareSource24®: Our 24/7/365 Nurse Advice Line
      • CareSource Job Connect™: Job assistance including coaching and training
      • Rewards for healthy activities including programs like Babies First® (rewards for prenatal and postnatal care), Kids First  and MyHealth. Details for these programs can be found on the CareSource services pages.
      • Easy access to health care when and where you need it with retail health clinics, urgent care centers and letting you connect with a doctor online
      • An online smoking cessation program through MyHealth
      • Text4baby: A free text message three times per week, timed to the due date or baby’s birth date, through pregnancy and up until the baby’s first birthday
      • Medication Therapy Management: One-on-one medication review and consultation with your pharmacist to ensure your medications are appropriate and safest for your healthcare needs
      • CareSource Re-Entry Program™ assists members who are returning citizens joining society after incarceration.
      • Driver’s License Reinstatement Program helps members reinstate their driver’s license in the event of a lapse, suspension or revocation.
      • Expungement Program: A fund designed to assist members with the expungement process.
      • myResources: An interactive tool to help connect members to local low-cost and no cost programs and services such as food, shelter, financial support and more.

    • What is My CareSource®?

      • My CareSource is a secure personal online account for CareSource members. Use My CareSource to change your doctor, request a new CareSource member ID card, view claims and plan details, update your contact information and more. 

Get a CareSource member ID Card, Plan Documents or Change Your Doctor

  • How do I get a new CareSource member ID card?

    • You can get a new member ID card by logging in to your My CareSource account and clicking Request ID Card. You can also ask for an ID card from the CareSource mobile app or by calling Member Services at 1-844-607-2829 (TTY: 1-800-743-3333 or 711) Monday through Friday from 8 a.m. to 8 p.m. Eastern Time.

  • How do I get a new CareSource member handbook or provider directory?

    • CareSource sends a new member booklet to all new members. Your booklet contains a post card to order a printed member handbook and/or provider directory. Just tear out the cards and drop in the mail.

      You may also view the Member Handbook online. Or you may use the Find a Doctor/Provider search tool to see the most up-to-date list of providers in your area.

      To get more copies, please call Member Services at 1-844-607-2829 (TTY: 1-800-743-3333 or 711) Monday through Friday from 8 a.m. to 8 p.m. Eastern Time.

  • How do I select or change my primary care provider (PCP)?

    • You are not required to see the primary medical provider (PMP) listed on your card. If you want to change your PMP, you can log in to your My CareSource account to choose a new doctor. You can change your PMP to another health partner who participates with CareSource.

      CareSource will let you know that your PMP has changed and the date you can start seeing the new PMP. The Member Services department can also help you schedule your first appointment, if needed. For the names of the PMPs that serve CareSource members, please use the Find a Doctor/Provider tool.

  • What is My CareSource®?

    • My CareSource is a personal online account for CareSource members. Use My CareSource to change your doctor, request a new CareSource member ID card, view claims and plan details, update your contact information and more. 

Contact Us

  • How can I contact CareSource?

    • You can call CareSource Member Services at 1-844-607-2829 (TTY: 1-800-743-3333 or 711).

      Member Services is open from 8 a.m. to 8 p.m., Monday through Friday (Eastern Time). We are closed on certain holidays. For more information, please see Contact Us.

  • What if I have a health question after hours?

    • If you have a health or medical question, you can call CareSource24®, our nurse advice line, at the number on your member ID card. CareSource24 is available 24 hours a day, 7 days a week, including holidays.

      For more information, please see CareSource24.

  • What if I have mental health or substance use concerns?

    • Call the Behavioral Health Crisis line at 1-833-227-3464 to speak to a licensed behavioral health professional. Or call the Addiction Hotline at 1-833-674-6437 (TTY: 1-800-743-3333 or 711).

  • How can I get help in another language or format?

    • Call Member Services at 1-844-607-2829 (TTY: 1-800-743-3333 or 711). We can get someone who can sign or speak your language to help you talk with us or your doctor. And it is free. We can also give you some printed materials in some other languages. Let us know. We can help.

What is My CareSource®?

  • My CareSource is a secure personal online account for CareSource members. Use My CareSource to change your doctor, request a new CareSource member ID card, view claims and plan details, update your contact information and more. 

Member Services: 1-844-607-2829 (TTY: 1-800-743-3333), 8 a.m. to 8 p.m., Monday – Friday, Eastern Time