Request Patient Services

We make it easy for you to request services for your patients. See below for benefit information and instructions to obtain services that enable improved access to care.

Interpreter Services

CareSource offers sign and language interpreters for members who:

  • are hearing impaired,
  • do not speak English, or
  • have limited English-speaking ability.

We can also provide some printed materials in other languages or formats. These services are available at no cost to the member.

As a Medicaid provider, you are required to identify when your patients need interpretation services and to offer assistance to them as appropriate.

CareSource requires hospitals, at their own expense, to offer sign and language interpreters for members who are hearing impaired, visually impaired or have limited English-speaking ability.

CareSource PeachCare for Kids® and Planning for Healthy Babies® (P4HB®) – Family Planning members can receive up to six round trips (12 one-way trips) to get to their medical appointments, and P4HB members can receive unlimited trips to parenting classes via MTM Transportation by calling 1-866-733-8997.

Member Services

Representatives are available by telephone Monday through Friday, except on the following holidays in 2023:

  • New Year’s Day (Jan. 2, 2023)
  • Martin Luther King Jr. Day – observed (Jan. 16, 2023)
  • Memorial Day (May 29, 2023)
  • Independence Day (July 4, 2023)
  • Labor Day (Sept. 4, 2023)
  • Thanksgiving Day (Nov. 23, 2023)
  • Day after Thanksgiving (Nov. 24, 2023)
  • Christmas Eve – observed (Dec. 22, 2023)
  • Christmas Day (Dec. 25, 2023)

Members access Member Services by calling our toll-free number, 1-855-202-0729  (TTY for the hearing impaired: 1-800-255-0056), 7 a.m. – 7 p.m. Eastern Standard Time (EST), and following the menu prompts.

CareSource24® Nurse Advice Line

The CareSource24® Nurse Advice Line provides members 24/7 access 365 days a year to a caring and experienced staff of Registered Nurses. They offer general health information and education to members. The nurses assess members’ illnesses or injuries, providing symptom-based triage, and directing them to the most appropriate level of care. The number is located on the member ID card.