Contact Us
CareSource® strives to make it easy for you to work with us, whether online or over the phone.
For questions not addressed on our website, please call Provider Services at 1-855-202-1058. You can also reach us by contacting one of our Health Partner Network Managers, Monday through Friday from 8 a.m. to 6 p.m. Eastern Time.
Key Contact Information
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.
| Department | Phone | Additional Information |
|---|---|---|
Provider Services | ||
Medical Prior Authorization | Fax: 1-844-676-0370 | |
Pharmacy Prior Authorization | Fax: 866-930-0019 | |
Pharmacy | ||
Claims | CareSource | |
Disease Management | ||
Care Management | Referral fax: 844-417-6255 | |
Behavioral Health | ||
Quality Improvement | ||
Appeals | Fax: 1-937-531-2398 CareSource |
You can also interact with us online any time day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.
Office of the Ombudsman
The CareSource Office of the Ombudsman is an independent, neutral department within CareSource that serves the needs of CareSource members, providers and other stakeholders.
The Office of the Ombudsman:
- is free of charge.
- is a neutral, independent advocate for CareSource members.
- helps coordinate services with local community/advocacy organizations. (This includes both covered and non-covered services.)
- provides health plan navigation and advocacy assistance to research and resolve outstanding issues.
- assists with complaint and grievance resolution.
- ensures stakeholders obtain impartial resolution to their concerns.
- Identifies and mitigates potential systemic issues within the health plan.
Contact the CareSource Office of the Ombudsman: 1-678-214-7580
Toll Free: 1-877-683-8993