Contact Us
CareSource® strives to make it easy for you to work with us, whether online or over the phone.
For questions not addressed on our website, please call Provider Services at 1-833-230-2176. You can also contact one of our Health Partner Network Managers.
You can reach us Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET).
Key Contact Information
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.
| Department | Phone | Hours of Operation | Other |
|---|---|---|---|
Provider Services | Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET) | ||
Medical Prior Authorization | Monday through Friday from 8 a.m. to 6 p.m. ET | Fax: 844-417-6157 | |
Pharmacy Prior Authorization | Monday through Friday from 8 a.m. to 6 p.m. ET | Fax: 877-328-9660 | |
Pharmacy | 1-877-891-5279 | Monday through Friday from 8 a.m. to 6 p.m. ET | |
Claims | Monday through Friday from 8 a.m. to 6 p.m. ET | CareSource | |
Appeals | Monday through Friday from 8 a.m. to 6 p.m. ET | Fax: 844-417-6261 CareSource |
You can also do business with us online any time day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.