Telehealth

Telehealth is a convenient option for care and may lower your chance of being exposed to illnesses like the flu. It can also give you quick medical advice that can prevent your condition from getting worse. There is no cost to use telehealth and it removes the stress of needing transportation to and from the doctor’s office.

Your primary care provider (PCP) may offer telehealth services on your phone or computer. You can talk to your PCP from wherever you are. Please check with your PCP for available options and to learn more.

You can use telehealth for many common issues and follow-up appointments such as medication follow-ups, sinus infections, allergies, rashes, and more. Your provider can tell you if an in-person visit is needed or if you can have a telehealth visit. CareSource also offers two types of telehealth services: Georgia Partnership for Telehealth (GPT) and Teladoc®.

Georgia Partnership for Telehealth (GPT)

CareSource works with GPT to give you more access to specialty care. You can see a provider that is far away using medical cameras and live video from an office close to you. If you live in a rural area, this gives you better access to the care you need.

How does the GPT work?

  • Your PCP can refer you to a specialist.
  • The GPT scheduling center can then schedule your visit.
  • You then meet with the specialist by video. This gives you a face-to-face visit.
  • The specialist offers treatment and can then follow up with your PCP.
  • You should also follow up with your PCP after you see the specialist.

Learn more about GPT through your member handbook.

Teladoc

If your PCP doesn’t offer telehealth, or has set hours, you may use Teladoc® to speak to a board-certified provider 24/7. Use Teladoc for common health problems and behavioral health care, like:

General HealthBehavioral Health*

Talk to a provider 24/7. Use for non-emergency health care needs like:

  • Cold and flu
  • Sore throat
  • Sinuses
  • Allergies
  • Pink eye
  • Ear infections
  • Urinary tract infections
  • Rash
  • Skin conditions
  • And more

Talk to a therapist or prescriber seven days a week, 7 a.m. to 9 p.m.

  • Anxiety
  • Depression
  • Stress
  • Substance use
  • Trauma
  • Relationship issues
  • And more

*Age restrictions apply.

How Do I Use Teladoc?

There are easy ways to connect:

What Can I Expect From a Teladoc Visit?

  • Most general health visits last about 15 minutes or less. Most behavioral health visits last <45 minutes>, just like an in-person visit. You can get advice, diagnosis and even prescriptions, when needed.
  • If a prescription is needed, you can pick it up at your regular in-network pharmacy or any network pharmacy that you choose.
  • If you need more care, the provider will help you follow up with your PCP.

Have your CareSource member ID number ready when you call. You will need to answer a few questions and a doctor will call you, often within <10 minutes>.

Note: Teladoc should not be used for trauma, chest pain, shortness of breath, or the prescribing of DEA (Drug Enforcement Agency) controlled substances.