Telehealth

You can use a phone, computer or tablet to talk to a provider. Telehealth is good for many common health problems. Your provider can give you quick advice that can help you feel better and stop your problems from getting worse.

There is no cost to use telehealth and no stress of needing to travel to an office.

Your primary care provider (PCP) may offer telehealth services. Check with your PCP to see what options are available.

CareSource also offers a few types of telehealth services.

Georgia Partnership for Telehealth (GPT)

CareSource works with GPT to give you more access to specialty care. Learn more about GPT through your member handbook.

Teladoc

You can use Teladoc® to talk to a provider about common health problems and behavioral health care, like:

General HealthBehavioral Health*

Talk to a provider 24/7, for non-emergency health care needs like:

  • Cold and flu
  • Sore throat
  • Sinus problems
  • Allergies
  • Pink eye
  • Ear infections
  • Urinary tract infections
  • Rashes
  • Skin conditions
  • And more

Talk to a therapist or prescriber seven days a week, 7 a.m. to 9 p.m. for help with:

  • Anxiety
  • Depression
  • Stress
  • Substance use
  • Trauma
  • Relationship issues
  • And more

*Age restrictions apply.

How Do I Use Teladoc?

There are easy ways to connect:

What Can I Expect From a Teladoc Visit?

  • Most general health visits last about 15 minutes. Behavioral health visits usually last about 45 minutes.
  • You can get advice, a diagnosis and even prescriptions if needed.
  • If you need a prescription, you can pick it up at any in-network pharmacy.
  • If you need more care, the provider will help you follow up with your PCP.

Important: When you call, have your CareSource member ID number ready. You’ll need to answer a few questions. They’ll call you back, often within 10 minutes.

Note: Do not use Teladoc for serious issues like physical trauma, chest pain, shortness of breath or for controlled substances prescriptions.

Now Offering Telehealth Visits Through Nomi Health

CareSource has partnered with Nomi Health to offer adult well care and post pregnancy telehealth visits for some members.

  • Adult Well Care Visit: Adults need regular health checkups. You can talk with your care team about how you feel and what shots, labs and other health support you may need. This visit is for adults age 20 and older.
  • Post Pregnancy Visit: Getting follow-up care after a pregnancy is important. You can talk with your care team about how you feel, ask questions and get advice.

Why Choose Telehealth With CareSource and Nomi Health?

  • Free: There is no cost to you.
  • Fast: Same-day visits are available.
  • Flexible: You can join by phone or video chat from home.

How Do I Get Care?

If you think that you are eligible or want more information, you can call or text (470) 681-7189. If you qualify, we may reach out to you!