Teladoc
Telehealth is an easy option for care. It may lower your chance of being exposed to illnesses like the flu. It can give you quick medical advice. There is no cost to use telehealth. It removes the stress of needing a ride to and from the doctor’s office.
Your primary care provider (PCP) may offer telehealth services on your phone or computer. You can talk to your PCP from wherever you are. Please check with your PCP for available options and to learn more.
You can use telehealth for many common issues and follow-up visits. This can be medication follow-ups, sinus infections, allergies, rashes, and more. Your provider can tell you if an in-person visit is needed, or if you can have a telehealth visit. CareSource also offers Teladoc®.
Teladoc
If your PCP doesn’t offer telehealth, or has set hours, you may use Teladoc® . You canspeak to a board-certified provider 24/7. Use Teladoc for common health problems and behavioral health care, like:
| |
General Health | Behavioral Health* |
|---|---|
Talk to a provider 24/7. Use for non-emergency health care needs like: | Talk to a therapist or prescriber seven days a week, 7 a.m. to 9 p.m. |
Cold and flu Sore throat Sinuses Allergies Pink eye Ear infections Urinary tract infections Rash Skin conditions And more | Anxiety Depression Stress Substance use Trauma Relationship issues And more *Age restrictions apply. |
How Do I Use Teladoc?
There are easy ways to connect:
- Visit www.Teladoc.com/CareSource.
- Call 1-800-TELADOC (835-2362).
- Access from the CareSource mobile app.
- Referral and direct connection from CareSource24®.
- Download the Teladoc app from your smartphone.
What Can I Expect From a Teladoc Visit?
- Most general health visits last about 15 minutes or less. Most behavioral health visits last 45 minutes, like visiting in-person. You can get advice, diagnosis and even prescriptions, when needed.
- If a prescription is needed, you can pick it up at your pharmacy.
- If you need more care, the provider will help you follow up with your PCP.
Have your CareSource member ID number ready when you call. You will need to answer a few questions and a. A doctor will call you, often within 10 minutes.
Note: Teladoc should not be used for trauma, chest pain, shortness of breath, or prescribing of DEA (Drug Enforcement Agency) controlled substances.
Member Services: 1-855-202-0729 (TTY: 711), Monday through Friday 7 a.m. – 7 p.m.