Quick Start Guide

Quick Start Steps for New Members

(or their Parents/Guardians)

Follow these Quick Start Steps for New Members to ensure a smooth start to your new benefits. You can even earn rewards!

1 – Your ID cards. You will get an ID card in the mail in your new member booklet. Each person in your family who is a CareSource member will have a card.

2 – Learn About Your Benefits. Read your Navigate member handbook. Plus, learn about the extra benefits from us.

3 – Make sure your providers are in network. In most cases, CareSource does not pay for out of network charges. To find the most up-to-date list, visit Find a Doctor. You can find:

  • Your primary care provider (PCP)
  • Your primary dental provider (PDP)/Dental Home
  • Any specialists you expect to see
  • Your hospital

4 – Keep your current treatments and care. If you are being treated for a health issue, call us. We can help you keep your care

5 – Make Sure Your Prescriptions are on the CareSource Drug List. You can use the Find My Prescriptions search tool to see what medicines and medical supplies are covered.

6 – Set Up a My CareSource® account. Use this account to see your plan online.

  1. Go to My.CareSource.com.
  2. Click Sign Up at the bottom of the page.
  3. Answer the questions.
  4. Click Register.

To sign up you need your name as it appears on your member ID card, your birthdate and member ID.

7 – Get the CareSource Mobile App. This free mobile app lets you manage your MyCareSource.com account. It is in the App Store® for iPhone® or Google Play® for Android®.

8 – Fill out your Health Needs Assessment (HNA). Answer questions that can help with your care. To take the HNA:

9 – Get Rewards. Visit the Rewards page to see how you can earn rewards while getting healthy.

Time for a Checkup?

Has it been more than a year since you have had a check-up? Do you have a new PCP? You should set up a visit, even if you are not sick. Check-ups let your doctor know how to help your health. They can also set up any preventive care you need. Children may need well-visit checkups depending on their age.

Learn More

We will call you to make sure you have materials you need and answer your questions. We will also let you know if you might benefit from extra programs. This can be our Care Management or Disease Management programs. We will also send you health reminders, newsletters, and information.

You have resources to learn more about your health care plan:

Our most used tools are in the Quick Links section. It’s on the left side of each web page. 

We are happy to serve you and help your health and well-being. If you have questions, call us.

Member Services: 1-855-202-0729 (TTY: 1-800-255-0056 or 711), Monday – Friday 7 a.m. – 7 p.m.