End or Change Membership

 If you are not happy with CareSource, let us know. We want to make it right.  You have the right to change to  a different Georgia Families®Georgia Pathways to Coverage managed care plan. This is allowed:

  • During the first 90 days after you sign up. Or are sent notice of  signing up with
  • Every 12 months from your date of signing up
  • When you have a reason to change, such as:
    • You want to be on the same plan as a family member,
    • You need care or providers that are not offered in the CareSource network, or
    • You got poor quality care

    Please review your Navigate member handbook to learn more about disenrollment.

    Renew Your CareSource Insurance

    Redeterminations

     Redetermination happens at least each year.

    You will get a note in the mail before the renewal deadline. The renewal date is based on:

    • New members – 12 months from the original date of eligibility
    • Existing members – 12 months from the last redetermination date
    • Have the Social Security number and/or DOB handy for the Head of Household Medicaid Member.
    • Other DFCS info as needed.

    Questions?

    Call your local DFCS office if you have questions. It must be handled by your local DFCS office.

    Visit staycovered.ga.gov

    Note: Please make sure that DFCS has your current address and phone number.

    Member Services: 1-855-202-0729 (TTY: 1-800-255-0056 or 711), Monday – Friday 7 a.m. – 7 p.m.