FAQs

Covered Services

  • Do you have to choose a doctor when you sign up?

    • It is best to choose your PCP when you sign up. If you don’t choose a doctor then, we will choose one for you. You can change your PCP during your first 90 days.

  • What doctors and hospitals are covered by CareSource?

    • Visit Find A Doctor. It lets you search by area, specialty and much more. You can also use Teladoc®, your telehealth.

  • What is offered through CareSource Life Services® program?

    • This program offers ways to help you with your goals. CareSource JobConnect™ helps you get new skills and a job. Visit Life Services.

  • Can I get a ride to my doctor visits?

    • You can get free rides to and from your health care visits. We offer free rides to food pantries, grocery stores for curbside pickup, or other food sites. Learn more about  transportation.

CareSource Rewards

  • What rewards does CareSource offer?

    • CareSource MyKids: Newborns through 17 years old can be part of CareSource MyKids. Earn up to $450* More.

    • MyHealth Rewards:  Adults ages 18 are signed up. Log into your Member Portal. As you do healthy activities, you will earn rewards. More.

Joining CareSource

    • How can I become a member of CareSource?

      • CareSource gives health care and extra benefits to You can choose in these ways:

        • Online:  Georgia Gateway, sign in and renew your benefits.
        • Call: 1-888-GA-Enroll (1-888-423-6765). They are open 7 a.m. to 7 p.m., Monday through Friday.
        • By Mail. Fill out the form and mail it back right away to DFCS. Find the address to your local county office here.
        • In Person. Visit your local county DFCS office. Find the address to your local county office here.

    • How can I learn more about the benefits CareSource offers?

  • When can I join CareSource?

    • People who are newly eligible for Georgia Families® have 30 days to choose the managed care plan they want to use. If they do not choose within 30 days of being deemed eligible, they will be assigned to a plan.

Get a CareSource member ID Card, Plan Documents or Change Your Doctor

  • How do I get a new CareSource member ID card?

    • Log into your My CareSource account and clicking Request ID Card. You can also download the mobile app and view your ID card. Or call us and ask for a new ID card.

  • How do I get a new CareSource Member Handbook?

      • Mail the postage-paid card from your new member booklet.
      • The handbook is online here.
      • Call us.

  • How do I get a new Provider Directory?

      • Mail the postage-paid card from your new member booklet.
      • Visit Find A Doctor.
      • Call us.

  • How do I select or change my primary care provider (PCP)?

Contact Us

  • How can I contact CareSource?

    • Call us : 1-855-202-0729 (TTY: 1-800-255-0056 or 711) 7 a.m. to 7 p.m. Monday – Friday
    • Online through the Tell Us form.

  • What if I have a health question after hours?

    • CareSource24®is available 24 hours a day, 7 days a week, even on Our team of nurses are here to answer your health questions any time. Call the number on the back of your ID card.

  • How can I get help in a language other than English or a different format?

    • Call us. We will get someone who can sign or speak your language. They can help you talk with us or your doctors.

    • We can also give you some printed items in your preferred language. This is free for you. 

Member Services: 1-855-202-0729 (TTY: 711), Monday through Friday 7 a.m. – 7 p.m.