Contact Us

Tell Us Form: Send us your question or thoughts. You will get an answer within one business day.

Member Services

Our Member Services staff will be happy to answer your questions. Call 1-855-202-0729 (TTY: 711). Monday – Friday from 7 a.m. to 7 p.m., except:

  • New Year’s Day
  • Martin Luther King Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • The day after Thanksgiving
  • Christmas Eve
  • Christmas Day

Is there a CareSource member in your family who:

  • Does not speak English?
  • Needs something explained more?
  • Has trouble hearing?
  • Has a vision problem?

We will get someone to sign or speak your language. You can get this help during your doctor visits and by talking to us. This can be over the phone or in person at no cost to you.

CareSource24® Nurse Advice Line

CareSource24 Nurse Advice Line is open 24/7, 365 days a year, along with observed holidays. If you have an immediate concern, you can speak with a registered nurse. The number is on the back of your ID card.

  • Learn about a health problem.
  • Decide when to go to your doctor, urgent care, or ER.
  • Find out more about your medications.
  • Find out about health tests or surgery.
  • Learn about healthy eating.
  • If you have a mental health or behavioral crisis and need help.

Report Fraud, Waste & Abuse

CareSource has a program for handling cases of health care fraud, waste and abuse. We take action on any issue sent to us. See our Fraud, Waste & Abuse page.

Office of the Ombudsman

If you feel we have not fixed a problem, yell our Navigate Office of the Ombudsman. This involves:

  • Making sure you get a fair answer to any issues.
  • Helping you find covered care in the CareSource network.
  • Finding doctors who give care not covered under your CareSource plan.

Reach the Office of the Ombudsman by:

The Office of Ombudsman:

  • Is free of charge.
  • Is a neutral, independent support for you.
  • Helps arrange services with local groups.
  • Involves covered and non-covered services.
  • Helps guide you through your health plan.
  • Helps to solve unsettled issues.

Member Services: 1-855-202-0729 (TTY: 711), open Monday through Friday 7 a.m. to 7 p.m.