Become a Participating Provider

At CareSource PASSE, we work with our healthcare providers to ensure the highest quality of care for our members, and we are committed to making it easy for you and your staff to do business with us. This module of the Provider Education Series shares CareSource PASSE’s philosophy and process for becoming a new CareSource PASSE Health Partner.

CareSource PASSE credentials providers using guidelines from the National Committee for Quality Assurance (NCQA). Our Medical Director is responsible for the credentialing and recredentialing program. Arkansas MDs/DOs must ensure they are current with CCVS, and all other providers must ensure their CAQH application is up to date.

CareSource PASSE is a participating organization with CAQH. Please make sure that we have access to your provider application before you submit your CAQH number as referenced above:

1. Log on to CAQH using your account information.
2. Select the Authorization tab.
3. Make sure CareSource Management Group is listed as an authorized health plan.
4. If not, check the Authorized box to add.

Please also include the following documents:

• Drug Enforcement Administration (DEA) certificate
• Malpractice insurance face sheet
• Clinical Laboratory Improvement Awards (CLIA) certificate, if applicable
• Collaborative practice agreement, if applicable

It is essential that all documents are complete and current, or CareSource PASSE will discontinue the contracting and credentialing process.

If you have missing or expired documents, the Credentialing staff will send you a letter with instructions to correct and submit the updated information.

You can check your application and credentialing status on the Provider Portal. You will need to enter your NPI and Application ID. The tool will allow you to view your status in the credentialing process as well as specific credentialing documents.

Once we complete the credentialing process, you will receive a letter from us.

If you are not registered with CareSource PASSE’s Provider Portal, please follow these easy steps:

1. Visit the Provider Portal. Click “Sign Up” to establish your account by creating your username and password.
2. For added security, set up the multifactor authentication.
3. To connect your account, you will need your Provider Name, Tax ID, Provider ID and your Zip Code.
4. Review and accept the Agreement.

Please view the Provider Portal Overview training to learn about our portal’s functionality and how to work with us through the portal’s many self-service features.

VIEW PROVIDER EDUCATION SERIES: PROVIDER PORTAL OVERVIEW

View the Provider Orientation to welcome you and help you work with CareSource PASSE.

Check out the Training & Events page for any upcoming live orientations.

CareSource PASSE has partnered with ECHO Health, Inc. to deliver provider payments. ECHO offers three payment options:

1. Electronic fund transfer (EFT) – preferred
2. Virtual Card Payment (QuicRemit) – Standard bank and card issuer fees apply*
3. Paper Checks

*Payment processing fees are what you pay your bank and credit card processor for use of payment via credit card.

Enrollment Instructions

Enroll with ECHO for payment and choose EFT as your payment preference for CareSource PASSE. You can also complete the ECHO enrollment form and fax, email, or mail it back to ECHO.

Questions? Call ECHO Customer Support at 1-888-834-3511.

We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.

Visit the Updates & Announcements page frequently to find all the latest CareSource PASSE news.

We encourage you to let your patients know you accept CareSource PASSE by sharing on your social media platforms. Visit our Provider Social Media Kit (coming soon) to get started.

We support our provider network with online resources and trainings on topics relevant to your practice. Check out the Training & Events page.