Contact Us
CareSource PASSE™ strives to make it easy for you to work with us, whether online or over the phone.
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.
| Department | Phone | Hours of Operation | Additional Information |
|---|---|---|---|
| Provider Services | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | |
| Member Services | 1-833-230-2005 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | |
| Medical Prior Authorization | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | 844-542-2608 |
| Home and Community Support Services (HCBS), Waiver Services for Behavioral Health and Individuals with Development Disabilities (BH and I/DD), Prior Authorization | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | ServiceDeterminations@CareSourcePASSE.com Fax: 844-542-2605 |
| Pharmacy Prior Authorization | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | 866-930-0019 |
| Pharmacy | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | |
| Claims | 1-833-230-2100 | Monday through Friday, 9 a.m. to 6 p.m ET | Address: CareSource PASSE |
| Care Coordination | 1-833-230-2005 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | |
| Quality Improvement | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | |
| Appeals | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | Fax: 937-531-2398 CareSource PASSE |
Office of the PASSE Ombudsman
The Office of the Ombudsman is an independent and neutral agency from CareSource PASSE that serves the needs of CareSource PASSE members, providers and other stakeholders.
Phone:
1-844-843-7351
Individuals who have a hearing or speech impairment can contact the office by calling toll free at 1-888-987-1200, option 2.
Online:
Submit issues or complaints by emailing PASSEOmbudsmanOffice@dhs.arkansas.gov
Mail:
Division of Medical Services
Office of Ombudsman
P.O. Box 1437 Slot S-418
Little Rock, AR 72203-1437
Fax:
501-404-4625