Contact Us
CareSource PASSE™ strives to make it easy for you to work with us, whether online or over the phone.
Key Contact Information
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.
| Department | Phone | Hours of Operation | Additional Information |
|---|---|---|---|
| Provider Services | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | |
| Member Services | 1-833-230-2005 | Monday through Friday, 8 a.m. to 5 p.m. CT | |
| Medical Prior Authorization | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. CT | Fax: 844-542-2608 |
| Home and Community Support Services (HCBS), Waiver Services for Behavioral Health and Individuals with Development Disabilities (BH and I/DD), Prior Authorization | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. CT | ServiceDeterminations@CareSourcePASSE.com Fax: 844-542-2605 |
| Pharmacy Prior Authorization | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. CT | Pharmacy Benefit Fax: 866-930-0019 Physician Administered Drugs Fax: 888-399-0271 |
| Pharmacy | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. CT | |
| Claims | 1-833-230-2100 | Monday through Friday, 9 a.m. to 6 p.m ET | Address: CareSource PASSE |
| Care Coordination | 1-833-230-2005 | Monday through Friday, 8 a.m. to 5 p.m. CT | |
| Quality Improvement | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. CT | |
| Appeals | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. CT | Fax: 937-531-2398 CareSource PASSE |
Office of the PASSE Ombudsman
The Office of the Ombudsman is an independent and neutral agency from CareSource PASSE that serves the needs of CareSource PASSE members, providers and other stakeholders.
Phone:
1-844-843-7351
Individuals who have a hearing or speech impairment can contact the office by calling toll free at 1-888-987-1200, option 2.
Online:
Submit issues or complaints by emailing PASSEOmbudsmanOffice@dhs.arkansas.gov
Mail:
Division of Medical Services
Office of Ombudsman
P.O. Box 1437 Slot S-418
Little Rock, AR 72203-1437
Fax:
501-404-4625
CareSource PASSE Office Closure Dates
Representatives are available by telephone Monday through Friday, except on the following holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
Please note: If a holiday falls on a weekend date, CareSource PASSE will be closed the following business day.