Contact Us

Member Services is here to help. We are here Monday through Friday, 8 a.m. to 5 p.m. Central Time. Just call us at 1-833-230-2005 (TDD/TTY: 711). We can help you:

  • Learn about your benefits.
  • Get a new member ID card.
  • Get printed copies of any member materials.
  • Find out if a service needs prior approval.
  • File a complaint about CareSource PASSE, a provider, or if you think you have been discriminated against.

Accommodations

Are you or someone you care for a CareSource PASSE member who:

  • Does not speak English?
  • Has hearing or vision problems?
  • Has trouble reading or speaking English?

We can help! We can get you sign language interpreters or interpreters in the language you speak. They can help you talk with us or your providers. You can also get materials in other formats like large print, braille, or audio.

CareSource24® Nurse Advice Line

You can call CareSource24, our Nurse Advice Line, to talk with a caring, skilled nurse. This is a free call. Just call 1-833-687-7305 (TDD/TTY: 711). You can call 24 hours a day, 7 days a week, 365 days a year. We can help you:

  • If you have a behavioral or mental health crisis and need help.
  • If you need to speak with a care coordinator after hours.
  • Learn about a health problem.
  • Decide when to go to your doctor, urgent care, or ER.
  • Find out more about your medications.
  • Find out about health tests or surgery.
  • Learn about healthy eating.

PASSE Ombudsman

A PASSE Ombudsman is someone who will help you when:

  • You need help solving a problem with CareSource PASSE
  • You think you are not getting the care you need
  • You feel that your rights are violated

The PASSE Ombudsman is part of the Arkansas Department of Human Services (DHS). It is not part of CareSource PASSE.

There are four ways to contact the PASSE Ombudsman:

  1. Call: 1-844-843-7351 (TTY/TDD: 1-888-987-1200, option 2)
  2. Email: PASSEombudsmanOffice@dhs.arkansas.gov
  3. Mail: Division of Medical Services
    Office of Ombudsman
    P.O. Box 1437 Slot S-418
    Little Rock, AR 72203-1437
  4. Fax: 501-404-4625

Consumer Advisory Council

The Consumer Advisory Council (CAC) meets on a routine basis. It is made up of members, parents, guardians and advocates. The CAC goes over topics and gives feedback. It also lets us hear how we can work to be a better PASSE. Please call Member Services or email CAC@CareSourcePASSE.com to ask to join.

Compliance Officer

You can reach The CareSource PASSE Compliance Officer at 501-255-7102 (TDD/TTY: 711) Monday – Friday, 8 a.m. to 5 p.m. CT.